Case Aide (Social Service Assistant)

About the role

The Oregon Department of Human Services is seeking a Case Aide to support caseworkers with office tasks, manage visitation agreements, and contribute to risk and safety assessments.

Responsibilities

• Support caseworkers with office tasks, managing documentation, scheduling, and giving feedback.
• Manage and monitor visitation agreements, explain expectations, document what happens, and ensure children's safety during visits and transport.
• Contribute to risk and safety assessments, ensure timely health and family assessments, case plans, and support decisions and activities for change.
• Identify and connect with relatives for placements and support, and coordinate background checks.
• Support children being assessed for abuse or neglect and help them transition to temporary placements.
• Attend and participate in case-related meetings, staffing sessions, and conferences.

Requirements

• A valid driver’s license and acceptable driving record are required.
• One year of experience working in a human services or behavioral health setting; OR an associate degree in any field; OR an equivalent combination of education and experience.

Essential Attributes

• Experience communicating with the public, service providers, and clients in person, by phone, and in writing while honoring cultural and ethnic differences.
• Experience gathering documents from multiple sources, including reluctant contributors, and organizing them into complete case files.
• Experience preparing clear, concise reports using computer systems and documentation tools.
• Experience managing time, organizing tasks, and prioritizing workloads to meet set deadlines.
• Experience engaging with at-risk or high-need youth and diverse communities in supportive service settings.
• Experience using positive de-escalation, conflict management, and behavior support practices with grounding in trauma-informed approaches.

Working Conditions

• Monday to Friday, 8 am to 5 pm PT, with possible fluctuations based on service needs.
• Frequent travel is required for transporting children or families and completing case-related activities.
• You may interact with individuals experiencing trauma or emotional distress, and there may be times when individuals have difficulty managing their emotional responses.
• You may encounter situations requiring quick decision-making to ensure your safety or the safety of others.
• Activities may include traversing stairs, moving across uneven terrain, and assisting children (up to 50 pounds) in and out of car seats.

Attention all candidates!

Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history. Your application materials are used to determine your starting salary range. Please ensure that all education and experience you would like considered are included in your application materials.

Background Checks And Requirements

If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.

Benefits

• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Awesome benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans' and Oregon National Guard Preference Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

Please contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), and application or Job-specific questions. Please include the job requisition number: REQ-203132.

Email: AMANDA.K.ALVARADO@odhs.oregon.gov
Phone (call or text): 541-709-8695.