Case Aide Assistant

Support the assigned treatment team

• Complete and distribute letters of engagement, re-engagement, caring letters, and other documentation on behalf of the treatment team.
• Manage the transition protocol trackers for the assigned team(s).
• Print and distribute annual paperwork, IPOS, periodic reviews, letters of concern, and other applicable documentation as assigned.
• Assist assigned team(s) in the completion of scheduled National Outcome Measures (NOMs) and other assessments.
• Affiliate with the assigned treatment team(s), agency staff, and external partners including community resources to support coordination of care for individuals served.
• Attend team, department, and agency meetings as assigned.

Qualifications

• High school diploma or equivalent.
• Valid and unrestricted Driver’s License.
• Transportation or Automobile accessibility with current automobile/vehicle insurance meeting agency policy requirements.
• Prior experience in a customer service, administrative, and/or clerical role.
• Proficient with computers and working knowledge of Microsoft office products.
• Strong customer service, communication, time management, and organization skills.
• Ability to work as a member of a multidisciplinary team, and community effectively, professional, and courteously.
• Ability to work closely with persons with mental or physical limitations.
• Ability to contribute to an inclusive environment that recognizes the value and contributions of all persons regardless of race, ethnicity, national origin, gender, religion, age, marital status, sexual orientation, gender identity, or disability.
• Ability to use discretion and judgment when handling matters of a sensitive or confidential nature.

Preferred

• Prior work or volunteer experience in a healthcare or mental health setting, including working with adults with severe and persistent mental illnesses.
• Experience with electronic health record (EHR) systems.