Case Aide II

About the Role

Under direct supervision, performs clerical work to assist the Benefits Program and/or Services Program Divisions. Employee must exercise independent judgement, discretion, and initiative in completing assignments. Employee must also exercise considerable tact, courtesy, and discretion in contact with program applicants, families, children, and the general public.

Some positions require bilingual/translation abilities to assist customers over the telephone and in face-to-face interviews, translate written documents and correspondence, assist clients during the intake process, translate customer information for agency staff, and accompany staff on home visits when requested.

Responsibilities

Benefits Program Division Aides:

• Assists Eligibility staff by completing computer inquiries and forms on applications, evaluating information for consistency, accuracy, and completeness.
• Assists in screening Eligibility applications to determine expedited criteria and scheduling appointments.
• Assists clients with application completion.
• Completes data entry to pend and assign Eligibility applications and returns case records to staff.
• Assists with Medicaid/SNAP/TANF reviews, inquiries, correspondence, and forms.
• Assists with the Energy Assistance program by providing data entry, filing, inquiry completion, and special reports.
• Organizes and maintains reports, files, and forms.
• Composes and types correspondence and forms, ensuring correctness of spelling, punctuation, format, and grammar.
• Completes mathematical computations for Eligibility programs.
• Attends required training.
• Researches databases to obtain and verify information for referrals.

Services Program Division Aides:

• Organizes and maintains reports, files, and forms.
• Composes and types correspondence and forms, ensuring correctness of spelling, punctuation, format, and grammar.
• Assists Services staff with computer inquiries, case file retrieval, letter creation, filing, and obtaining documents like death certificates.
• Completes Adult Protective Services Guardianship reports and Accurint searches.
• Assembles after-hours Child Protective Services and Adult Protective Services On-Call calendars.
• Purges files and records purges on an Excel spreadsheet.
• Transports children, families, and adult clients for visitation or appointments.
• Supervises children during meetings.
• Transcribes and enters case notes into OASIS.
• Purchases and picks up supplies for workers.
• Assists with mailings, scanning, copying, front desk coverage, and vehicle relocation.
• Purchases and delivers goods/items to clients.
• Maintains car seat log, purchases new car seats, and completes registration.
• Distributes subpoenas and summons to appropriate workers.
• Attends required trainings and meetings.
• Researches databases to obtain and verify information for referrals.

Requirements

• High School Diploma or equivalent.
• Two (2) years of experience in counseling or related social services work, or equivalent combination of training and experience.
• Some positions require knowledge of oral and written English and Spanish languages and one (1) year of translation experience.
• Checks as required by the Virginia Department of Social Services.

Qualifications

• Knowledge of County and Social Services Department policies, procedures, and activities.
• Ability to comprehend, interpret, and apply regulations and procedures.
• Effective communication and interaction skills with supervisors, the public, and other groups.
• Ability to assemble information and create concise, clear written reports.
• Independent judgment and ability to work with minimal supervision.
• Mathematical skills for calculations using percentages and decimals.
• Proficiency with computers and office equipment.
• Ability to read, understand, and interpret financial, technical, and computer reports.
• Ability to compare and judge functional, structural, or compositional characteristics.
• Ability to speak and hear clearly for communication purposes.
• Ability to provide guidance and interpret procedures for others.
• Ability to read and understand informational documentation and instructions.
• Writing skills with proper format, punctuation, spelling, and grammar.
• Ability to speak with poise and confidence using correct English.
• Ability to learn and understand basic principles and techniques.
• Ability to record and deliver information, explain procedures, and follow instructions.
• Mathematical skills for basic calculations.
• Ability to interact with people beyond giving and receiving instructions.
• Adaptability to perform under minimal stress in emergencies.

Physical Requirements

• Ability to operate machines, tools, and equipment such as a motor vehicle, computer, printer, copy machine, facsimile machine, calculator, and telephone.
• Ability to exert light physical effort, including lifting, carrying, pushing, and pulling objects up to 10 pounds.
• Extended periods of time at a keyboard or workstation.
• Visual inspection of items for proper length, width, and shape.
• Coordination of hands and eyes for automated office equipment and motor vehicles.
• Ability to handle various items, equipment, control knobs, and switches.
• Minimal eye/hand/foot coordination.
• Ability to differentiate colors and shades of color.
• Ability to talk and hear for communication purposes.

Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (FSA)
• Life Insurance Opt-Out Program
• Paid Holidays
• Paid Leave
• Sick Leave Bank
• Supplemental Insurance Plans
• Tuition Assistance Program
• Retirement Plan
• Deferred Compensation - 457 Plans

Some benefits are exclusive to full-time employees. Contact the Department of Human Resources for more information.