Carry Out

Exceeds Expectations by serving food and beverages to guests while accommodating their needs in a courteous and timely manner following Applebee’s Basic Service Steps and Carside Service Standards. Fosters a culture aligned with the TSFR Roadmap, including Our Core Purpose, Vision, Mission and Core Values.

Responsibilities

• Greets guests and interacts with every guest to create a friendly upbeat work environment
• Familiarize guests with the menu and make appropriate suggestions when requested
• Take guests orders either in person or via phone and input them correctly in the POS
• Delivers food and beverages to guests either in their vehicle or in the dining room
• Pre-bus table, re-stock and re-set working area and sweep to keep it clean and comfortable
• Collect payment from customers in a timely manner using the QR code or POS
• Completes daily cleaning work tasks and maintains a clean and safe working environment
• Anticipate guests' needs in order to facilitate an enjoyable experience
• Check all carside to-go orders for accuracy and proper packaging and labels

Requirements

• Excellent customer service skills and the ability to exceed guests’ expectations
• Ability to work efficiently in a fast-paced environment while multi-tasking
• Good attitude toward teamwork
• Strong work ethic, with a willingness to take initiative
• Ability to communicate with guests verbally in person or over the phone
• Flexibility to work a variable schedule, including evenings and weekends
• Ability to be mobile for a minimum of 4 hours, bend, stoop and lift up to 20 pounds
• Be of legal age to serve alcohol

Qualifications

• Ability to read and interpret documents such as contracts, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of the organization
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Physical and Mental Requirements

• Frequently required to sit, talk, hear, walk, use hands and fingers to feel, handle or operate objects, and reach with hands and arms
• May occasionally lift and/or move objects up to 30 pounds
• Specific vision abilities required include close vision and the ability to adjust focus
• Must work in a team environment, handle a fast-paced environment, and be flexible and willing to accept change
• Must have the ability to communicate with others, both verbally and in writing

Work Environment

The work environment requires performing essential functions in a setting that may occasionally require traveling in an automobile to other locations, either alone or accompanied by a co-worker.