Carry Out

About the Role

The Carside Server delivers food and beverages to guests, ensuring a courteous and timely experience while adhering to Applebee’s service standards. This role fosters a culture aligned with TSFR’s Core Purpose, Vision, Mission, and Core Values.

Responsibilities

• Greet guests and interact with every guest to create a friendly, upbeat work environment.
• Familiarize guests with the menu and make appropriate suggestions when requested.
• Take guest orders in person or via phone and input them correctly into the POS system.
• Deliver food and beverages to guests in their vehicle or the dining room.
• Pre-bus tables, restock, and reset working areas; sweep to maintain cleanliness.
• Collect payment from customers promptly using QR codes or POS.
• Complete daily cleaning tasks and maintain a safe working environment.
• Anticipate guests' needs to facilitate an enjoyable experience.
• Verify accuracy and proper packaging/labels for all carside to-go orders.

Requirements

• Excellent customer service skills and the ability to exceed guest expectations.
• Ability to work efficiently in a fast-paced, multi-tasking environment.
• Strong teamwork attitude and willingness to take initiative.
• Effective verbal communication with guests in person or over the phone.
• Flexibility to work variable schedules, including evenings and weekends.
• Mobility for a minimum of 4 hours; ability to bend, stoop, and lift up to 20 pounds.
• Legal age to serve alcohol.

Skills

• Ability to read and interpret documents (e.g., contracts, operating instructions, procedure manuals).
• Ability to write routine reports and correspondence.
• Effective verbal communication with customers and employees.
• Problem-solving in situations with limited standardization.
• Ability to interpret instructions in written, oral, diagram, or schedule form.

Physical and Mental Demands

• Frequent sitting, talking, hearing, walking, and use of hands to handle objects or operate equipment.
• Occasional lifting/moving of objects up to 30 pounds.
• Close vision and ability to adjust focus.
• Ability to work in a team environment and handle fast-paced, changing conditions.
• Strong verbal and written communication skills.

Work Environment

Work is primarily performed in a restaurant setting. Occasional travel in an automobile to other locations may be required.