Carrier Services Representative - Mesa, AZ

About the role

We are seeking a Carrier Services Representative with experience in carrier communication, transportation support, and issue resolution. You will be part of a Carrier Services team responsible for supporting carriers, monitoring load activity, and ensuring timely and accurate shipment updates.

Responsibilities

• Respond to daily phone calls and emails from carriers regarding load status and issues
• Monitor delayed loads and proactively obtain updates to ensure timely and safe delivery
• Research carrier concerns, review prior correspondence, and coordinate with the appropriate internal teams for resolution
• Document all carrier interactions and load updates accurately in company systems
• Support carriers in learning how to independently manage and update their loads
• Maintain knowledge of company procedures, products, and services
• Escalate carrier issues requiring additional attention to management
• Aid in monitoring team workflows to ensure documentation and load notes are properly entered

Requirements

• High School Diploma or GED required
• 1–3 years of experience in customer service, transportation, logistics, or a related support role
• Experience communicating professionally via phone and email
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Strong organizational skills with high attention to detail
• Ability to work independently with solid problem-solving and decision-making skills
• Clear and professional verbal and written communication skills
• Ability to build and maintain effective working relationships with coworkers, supervisors, and vendors

Qualifications

• Ability to work in a hybrid environment, combining in-office and remote work

Skills

• Customer-focused
• Detail-oriented
• A strong communicator

Benefits

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid vacation, personal, and sick time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Roadmap to advancement within a globally recognized company
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

Pay

TBD

Schedule

Hybrid