Carrier Procurement - Account Support Specialist, Carrier Services (CS)

Key job responsibilities

• Manage carrier procurement engagement from initial outreach through bid submission, ensuring all steps in the solicitation process are completed accurately and on time
• Lead direct outreach to carrier partners to drive bid participation, clarify procurement requirements, and resolve barriers to engagement; document outcomes and communicate findings to internal stakeholders
• Track bid status and carrier engagement across multiple procurement campaigns, maintaining accurate documentation and providing timely updates to procurement leadership
• Manage a high-volume carrier portfolio across concurrent procurement campaigns, making trade-offs between time and resources with limited oversight to meet sourcing deadlines
• Leverage data from multiple sources to evaluate carrier capacity, market trends, and bid performance; surface insights and present recommendations that inform procurement strategy and award decisions
• Propose and iterate on carrier engagement strategies to improve bid participation and conversion rates, adjusting approach based on data and observed carrier behavior
• Escalate procurement blockers and carrier engagement risks with clear context and a recommended resolution path; propose alternative approaches when standard methods are not producing results
• Support the onboarding and development of new team members by sharing knowledge of processes, systems, and best practices

Basic Qualifications

• High school or equivalent diploma
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Experience managing large data sets and utilizing to drive performance and process improvements

Preferred Qualifications

• 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience
• 1+ years of management experience
• Bachelor's degree