CareIQ Intake Specialist I
About the role
The CareIQ Intake Specialist provides administrative customer service assistance to claimants, providers, and claims management by receiving and entering new ancillary healthcare referrals. Utilizing proprietary systems and knowledge from training, a CareIQ Intake Specialist will provide excellent telephonic and written customer service to both inbound and outbound customers. A CareIQ Intake Specialist operates with a high focus on accuracy and urgency to ensure that service orders are received quickly in alignment with the claimant and customer needs. This is a remote role. The shift for this position is Monday - Friday: 1:00 PM - 9:30 PM EST.
Responsibilities
- Provides quality and friendly telephonic customer service in an inbound and outbound high-volume call-center environment
- Completes accurate data entry and review
- Able to learn and operate corporate proprietary systems
- Enters assigned electronic (email/fax/data feed) orders into coordination system
- Surens all case stakeholders are updated regularly
- Transcribes correspondence/reports from dictation
- Uses problem solving and critical thinking skills to ensure that daily scheduling challenges do not cause delays in securing appointments
- Mets departmental production and quality performance expectations
- Additional duties as assigned
Requirements
- Ability to work on several concurrent tasks and prioritize workload to meet designated deadlines
- Excellent written and verbal communication skills
- Computer proficiency and technical aptitude with the ability to utilize Microsoft Office and Proprietary Systems
- Strong interpersonal, time management and organizational skills
- Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations
- Ability to work both independently and within a team environment
Qualifications
- High School diploma
- Prior work experience in a detail-oriented customer service environment
Skills
- Problem solving and critical thinking skills
Benefits
A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management
Pay
Pay Range: $15.61 - $23.82 per hour
Schedule
The shift for this position is Monday - Friday: 1:00 PM - 9:30 PM EST.