Caregiver (On-Call)

About the role

The Caregiver meets community residents' needs by helping with activities of daily living. Responsibilities include delivering quality care, encouraging independence, ensuring physical, social, cultural, and intellectual well-being, and responding to emergencies.

Responsibilities

• Monitor residents’ well-being and report any changes to the appropriate associate/departments immediately
• Assist residents with simple requests or find associates to assist
• Learn resident preferences for customer service and enhance satisfaction
• Supervise or assist with bathing, dressing, grooming, meals, ambulation, and other activities of daily living
• Provide companionship and develop strong resident relations
• Respond to emergencies according to policies and procedures
• Help residents with assistive devices
• Encourage self-care of residents and document care provided
• Support the Care Services Director and Resident Care Coordinator/Dementia Care Coordinator
• Review 24-hour reports and care checklists regularly
• Maintain resident confidentiality and privacy
• Practice standard precautions, infection control, and safe work practices
• Observe and monitor residents for documentation of resident status
• Cover the Customer Service desk in the Care Services lobby
• Answer telephone according to company policy and standards
• Support, lead, and participate in resident-centered wellness programs
• Resolve resident questions according to set policies and procedures
• Greet and direct family members, potential residents, prospects, and other individuals to the appropriate staff contacts in the community
• Aid in meeting residents' social needs through interaction with staff, family, and other residents
• Assist in maintaining community common areas
• Assist with resident laundry as assigned
• Support open and honest communication with and between all associates
• Work as part of the team within your department and across the community
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working
• Look for ways to reduce costs and create efficiencies on a daily basis
• Ensure regulatory compliance and report any issues or concerns immediately to supervisor
• Support continuous improvement
• Adhere to all regulations, laws, and company standards, including the Associate Handbook
• Understand and support the community sales process
• Perform other related duties as required

Requirements

• Bring a smile to work every day
• Be a great team player
• High school education or GED equivalent preferred
• Nursing assistant course recommended

Special Requirements/Certifications

• First Aid certification and CPR, if required
• Must meet State training requirements and/or certifications
• Nursing Assistant Certification (CNA) is desirable
• Basic competency in the use of multiple forms of technology, including: Microsoft Office applications, internet-based and custom applications
• Ability to work a flexible schedule, including weekends and holidays as needed

Benefits

• Competitive pay
• Free meal per shift
• Healthcare benefits including Vision & Dental (Full-time only)
• Matching 401k (Full-time only)
• Paid time off
• Rewards and bonus opportunities
• Continuous training and growth opportunities