CAREERS

About the role

We are seeking a dedicated and passionate individual to join our team. As a key member of Techno Group, you will help us deliver on our promise of taking the fear out of technology for our clients. You'll be part of a highly skilled team that manages, secures, and optimises IT environments, ensuring our clients can focus on growing their businesses while we look after their technology needs.

Responsibilities

• Provide phone and remote helpdesk support to clients
• Deliver onsite and project-based IT services
• Manage and monitor network infrastructure 24/7 x 365 to eliminate downtime
• Assist with security solutions including the Techno Security Suite and business continuity planning
• Support connectivity services including PBX & voice services, internet, and private networks/SD-WAN
• Manage cloud solutions including private, hybrid, and public cloud options (Australian-based private cloud)
• Implement and support digital workplace tools including centralised data, Teams communication tools, and security management
• Act as a virtual CISO (vCISO) for clients as needed
• Provide technology upgrade solutions to keep clients ahead of the competition

Requirements

• Proven experience in managed services, IT support, or similar technical roles
• Strong knowledge of network infrastructure, monitoring, and maintenance
• Experience with cloud platforms (private, hybrid, public) and migration
• Understanding of security frameworks and business continuity planning
• Familiarity with PBX/voice systems and SD-WAN technologies
• Excellent problem-solving and communication skills
• Ability to work both independently and as part of a collaborative team
• Commitment to delivering high-quality, client-focused service

Qualifications

• Relevant IT certifications (e.g., Microsoft, Cisco, CompTIA, or equivalent) are highly regarded
• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred
• Demonstrated experience in a similar role within an MSP environment is an advantage

Skills

• Technical expertise in managed services, security, connectivity, cloud, and digital workplace solutions
• Strong client relationship management and interpersonal skills
• Ability to translate technical concepts for non-technical stakeholders
• Proactive approach to identifying and resolving client IT challenges
• Organisational skills and ability to manage multiple priorities