Career Planner

About the role

The Career Planner is responsible for providing employers with the right candidates and delivering integrated workforce planning services to workforce center customers. This role assists individuals in developing, evaluating, and implementing plans to find employment and/or employment skills.

Responsibilities

• Help local businesses recruit the best applicants by screening and assessing candidates for technical and soft skills to determine suitability and fit for available positions.
• Connect job seekers to open positions, resulting in employment, and link them to training, development, and other workforce center services to increase employment opportunities.
• Identify and recruit qualified candidates for assigned job orders.
• Identify job seeker barriers and refer to appropriate resources.
• Provide career advisement through development of individual employment plans, referrals to jobs, placement in training/education programs, and job placement or advancement.
• Acquire and maintain ongoing programmatic competency to ensure compliant management of cases.
• Stay informed about market research tools and industry/sector trends to guide job seekers to appropriate placement or education.
• Document all customer interactions through well-written case notes.
• Ensure activities and case files meet or exceed programmatic requirements.
• Provide valued and timely service to both job seekers and employers.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

Other reasonable related duties may be assigned by the immediate supervisor or management as required.

Requirements

• Bachelor's Degree in Social Services, Human Resources, Communications, Business, or equivalent experience.
• Minimum of two years' experience in staffing, recruiting, or workforce development, with at least one year of experience working with computer systems for data entry and review.
• Previous workforce experience and/or case management experience is preferred.
• Demonstrated proficiency in verbal and written communication, customer service, and computer skills.
• Knowledge of employment and recruiting practices, program policy, and business practices across industry sectors.
• Ability to work effectively in a fast-paced environment and interpret written procedures.
• Familiarity with regulatory entities and their laws related to job postings and recruitment.
• Valid driver's license and adequate vehicle insurance.

Skills

• Extreme Customer Service focus
• Learning orientation
• Communication proficiency
• Teamwork orientation
• Technical capacity
• Recruiting experience
• Ability to prepare routine reports and enter data into computerized systems

Physical Demands & Work Environment

• Carrying/lifting up to 5 pounds frequently, up to 10 pounds regularly, and up to 25 pounds occasionally.
• Visual acuity, speech, and hearing; hand-eye coordination and manual dexterity necessary to operate computers and basic office equipment.
• Subject to carrying, lifting, twisting, and reaching to perform essential job functions.
• Primarily office-based with occasional travel to other locations.