Career Planner

About the role

Iowa Workforce Development (IWD) is seeking a Career Planner to join our team at the Iowa WORKS office in Cedar Rapids, Iowa. Position Details: Location - 1025 Kirkwood Pkwy SW, Cedar Rapids, IA; Schedule - Full-time | Monday – Friday | 8:00 AM – 4:30 PM; Work Flexibility - Hybrid telework and alternate schedules available after six months of employment and training have been completed.

Responsibilities

• Provide customer-focused services, assessing needs, and delivering career guidance.
• Coach job seekers, assisting with resumes and interviews, connecting customers to workshops and employment opportunities, performing job matching, and documenting services in the database system.
• Support employers with recruitment and job orders while maintaining employer relationships.
• Aid unemployment claimants with re-employment activities and follow unemployment administration rules and Iowa law when addressing unemployment insurance claims and appeals.

Qualifications

• Graduation from an accredited four-year college or university with a degree in any field.
• Four years of full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement.
• A total of four years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes twelve months of full-time work as a Workforce Associate.

Skills

• Focus on serving Iowans and providing outstanding customer service.
• Strong skills in customer service, teamwork, and communication.
• Ability to coach, motivate, and encourage job seekers.
• Knowledge of employment services, labor market information, and unemployment insurance.
• Experience in resume preparation, mock interviews, and job matching.
• Proficiency in using database systems and software for job matching and customer service.

Pay

The position offers a competitive salary commensurate with experience.

Schedule

The schedule is Full-time | Monday – Friday | 8:00 AM – 4:30 PM with the option for hybrid telework and alternate schedules after six months of employment and training.

Benefits

• Iowa Public Employees’ Retirement System (IPERS) Retirement Investors Club (RIC)
• Hybrid telework opportunities for eligible classifications
• Health, Dental and Vision Insurance
• Vacation Leave
• Sick Leave
• Paid Holidays (9 days/year)
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability Insurance