Title I Career Planner
Core Responsibilities
Provide courtesy, respect, and politeness during all interactions with customers, both internal and external. Work with and ask customers appropriate questions to determine services they are seeking and/or needing. Interact effectively and build respectful relationships among coworkers and partners. Collaborate with team members within the American Job Center (AJC), resulting in a better experience for customers. Provide feedback as well as potential solutions to team and/or leadership and provide first day service to Veterans. Promptly greet customers upon entry into the Iowa WORKS Center in a friendly and professional manner.
Career Coaching and Customer Support
Coach, motivate, and encourage job seekers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment. Provide customers assistance with preparing and tailoring resumes and cover letters and facilitate mock interviews for customers, identifying ways to improve their interview responses. Process paperwork for partner and team programs and services. Refer, direct, and result customers to appropriate workshops and employment events. Facilitate workshops or one-on-one appointments in-person or through virtual conferencing platform for customers/participants of system programs and services, update workshops and presentations as new information is available. Accurately document all services, appointments, or other pertinent information in the database system and send/receive work-related documents for customers.
Employment Services and Labor Market Guidance
Aid customers by answering questions about employment and training opportunities. Perform “job matching” referring career opportunities to candidates in the Iowa WORKS System. Provide appropriate partner referrals and relay current labor market information to job candidates.
Business Services and Employer Engagement
Provide direct services to business for recruitment of employees and provide information and guidance to employers on how to use the Iowa WORKS system. Identify sources for potential new employer customers for the AJC and participate in development and implementation of customized recruitment strategies and events. Provide follow-up contact and services to job seekers and business. Utilize case management system for tracking and maintaining employer information. Critique and enter job orders and referrals into the Iowa WORKS system and network with businesses to determine hiring practices and employer needs.
Unemployment Insurance and Re-employment Support
Connect unemployment claimants with re-employment activities at the AJC. Adhere and refer to unemployment administration rules and Iowa law when working with customers in regard to filing unemployment insurance (UI) claims, answering questions and concerns. Use database system to review salary histories, cross reference database systems to ensure personal identification information matches and adjudicate issues within the claim in accordance with all UI laws. Provide information to customers for UI appeals when necessary and prepare and participate in all UI appeal hearings relating to issued adjudications decisions.
Benefits
Excellent health, dental, and vision insurance. Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on sick leave accrual. Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan. Flexible Spending Accounts for medical and dependent care. Free Life and Long-term Disability Insurance with the option of purchasing additional coverage. Employee Assistance Programs and Discount Programs for support.