Career Planner

Location: 312 Winnebago St., Decorah, IA

Schedule

Full-time | Monday – Friday | 8:00 AM – 4:30 PM

Hybrid telework and alternate schedules available after six months of employment and training have been completed.

About the role

Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and connecting employers to available workers through the Iowa WORKS partnership.

Responsibilities

• Provide courtesy, respect, and politeness during all interactions with customers, both internal and external.
• Work with and ask customers appropriate questions to determine services they are seeking and/or needing.
• Interact effectively and build respectful relationships among coworkers and partners.
• Collaborate with team members within the American Job Center (AJC) to improve customer experience.
• Provide feedback and potential solutions to team and/or leadership; provide first-day service to Veterans.
• Promptly greet customers upon entry into the Iowa WORKS Center in a friendly and professional manner.
• Coach, motivate, and encourage job seekers on all aspects of the job search; assist customers in building personal and job skills for successful employment.
• Assist customers with preparing and tailoring resumes and cover letters; facilitate mock interviews and identify ways to improve interview responses.
• Process paperwork for partners and team programs and services.
• Refer, direct, and guide customers to appropriate workshops and employment events.
• Facilitate workshops or one-on-one appointments in-person or via virtual conferencing; update workshops and presentations as new information becomes available.
• Accurately document all services, appointments, or other pertinent information in the database system; send/receive work-related documents for customers.
• Assist customers by answering questions about employment and training opportunities.
• Perform “job matching” by referring career opportunities to candidates in the Iowa WORKS System.
• Provide appropriate partner referrals and relay current labor market information to job candidates.
• Provide direct services to businesses for recruitment of employees; offer information and guidance to employers on using the Iowa WORKS system.
• Identify sources for potential new employer customers for the AJC; participate in development and implementation of customized recruitment strategies and events.
• Provide follow-up contact and services to job seekers and businesses.
• Utilize case management system for tracking and maintaining employer information.
• Critique and enter job orders and referrals into the Iowa WORKS system; network with businesses to determine hiring practices and employer needs.
• Connect unemployment claimants with re-employment activities at the AJC.
• Adhere and refer to unemployment administration rules and Iowa law when working with customers regarding filing unemployment insurance (UI) claims, answering questions, and addressing concerns.
• Use database systems to review salary histories, cross-reference database systems to ensure personal identification information matches, and adjudicate issues within the claim in accordance with all UI laws.
• Provide information to customers for UI appeals when necessary; prepare and participate in all UI appeal hearings relating to issued adjudication decisions.

Requirements

Applicants must meet at least one of the following minimum requirements to qualify for this position:

• Graduation from an accredited four-year college or university with a degree in any field.
• Four years of full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement.
• A total of four years of education and/or full-time experience (as described above), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes twelve months of full-time work as a Workforce Associate.

Benefits

• Excellent health, dental, and vision insurance.
• Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on sick leave accrual.
• IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
• Flexible Spending Accounts for medical and dependent care.
• Free Life and Long-term Disability Insurance with the option of purchasing additional coverage.
• Employee Assistance Programs and Discount Programs for support.