Career Planner

Reports to: Project Director | Classification: Non-exempt

About the role

The Career Planner is responsible for providing employers with qualified candidates by developing local job seekers through planning, program services, and appropriate referrals.

Responsibilities

• Make appropriate connections for job seekers to open positions resulting in employment.
• Help businesses recruit the best applicants for their jobs.
• Interview customers to assess service needs.
• Aid customers in developing, evaluating, and effectively initiating and implementing plans to enhance employment skills.
• Identify job seeker barriers and refer to appropriate resources.
• Provide career advisement through development of individual employment plans, referrals to jobs, placement in training/education programs, and job placement or advancement.
• Implement prescribed program-related procedures and accurate case management.
• Provide ongoing case management and serve as a liaison between customers and service providers.
• Document all customer interactions through well-written case notes.
• Acquire and maintain knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education.
• Ensure that case files meet or exceed programmatic requirements.
• Provide valued and timely service to both job seekers and employers.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.
• Perform other reasonable related duties as assigned by the immediate supervisor and other management.

Requirements

• Bachelor's degree in social services, Human Resources, Communications, Business, or equivalent experience.
• Minimum of two years' experience in staffing, recruiting, or workforce development with at least one year's experience working with computer systems for data entry and data review.
• Previous workforce experience and/or case management experience is preferred.
• Demonstrated proficiency with verbal and written communication skills, customer service skills, and computer skills.
• Valid driver's license and adequate vehicle insurance coverage.

Skills

• Knowledge of employment and recruiting practices.
• Ability to effectively assess customer employability skills and gaps.
• Ability to understand and apply program policy.
• Knowledge of business practices and industry sectors.
• Ability to work effectively in a fast-paced environment.
• Strong familiarity with regulatory entities and their laws, policies, and guidance.
• Ability to effectively read and interpret written procedures.
• Ability to prepare routine reports.
• Ability to enter data into computerized systems.
• Ability to maintain files in compliance with programmatic guidelines.
• Skills in dealing with customers using Extreme Customer Service.

Benefits

• Health, Life, Dental, and Disability Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401K
• Flexible Spending Account
• Tuition Assistance