Career Planner

Iowa Workforce Development (IWD) is seeking applicants for the position of Career Planner at our Iowa City, IA Iowa WORKS office.

About the role

As a Career Planner you will greet customers and direct them to the appropriate event or appointment. You will assist, gather, and enter customer information into the case management system and conduct initial service triage to determine entry services, recommending customers to the appropriate team.

Responsibilities

• Prepare and hand out service packets for members and provide first-day service to Veterans.
• Perform essential unemployment insurance (UI) activities and services to clients for all IWD programs and services, as well as partner programs and services.
• Data enter UI claim information as needed, provide Benefit Rights Information (BRI), and adjudicate issues as they arise.
• Work with clients to solve problems with UI claims issues.
• Answer incoming phone line for claims issues and problems, resolving them and providing customer service to clients on the phone.
• Provide forms for appeals and other partner agencies, directing customers to the appropriate location and providing staffing for wage verification when necessary.
• Educate and assist customers with services available at the Iowa WORKS location and answer questions about employment opportunities.
• Send/receive work-related faxes for customers.
• Assist customers in using computers, including searching the internet, print resources, troubleshooting computer/internet usage, tutorials, labor market information, educational options, career explorations, writing resumes, and educating customers in the use of self-help and assisted services available at the Workforce Center.
• Coach job seekers on all aspects of the job search and assist customers in building their personal and job skills for the primary goal of successful employment.
• Facilitate customer usage of Center PCs for career and skill assessments and assist with developing customer resumes and cover letters.
• Process paperwork for partner and team programs and services and direct customers to appropriate workshops, as well as facilitate workshops.
• Provide proficiency tests and skill assessments as requested and forward scores to employers, as needed.
• Assist community organizations, businesses, and other agencies by providing labor market information, child labor forms, USERRA and 9-in-1 poster, verification of work registration, and wage verification, as well as wage claim forms.
• Assist new businesses with job fairs/hiring events.
• Promote employment events hosted at IWD.
• Assist job-ready "job seekers" in obtaining employment and relay current labor market information to job candidates and businesses.
• Provide direct services to businesses for recruitment of employees and provide information and guidance to employers on how to use the labor exchange system at the One Stop.
• Identify sources for potential new employer customers for the Center and ensure veterans preference standards are met regarding job vacancy processing.
• Participate in the development and implementation of customized recruitment strategies and provide follow-up contact and services to job seekers and businesses.
• Utilize the case management system for tracking and maintaining employer information.
• Critique and enter job postings into the Labor Exchange system.
• Enter referrals into the labor exchange system.
• Network with businesses to determine hiring practices and employer needs.

Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Graduation from an accredited four-year college or university with a degree in any field.
• Four years of full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement.
• A total of four years of education and/or full-time experience (as described above), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes twelve months of full-time work as a Workforce Associate.

Benefits

• Excellent health, dental, and vision insurance.
• Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on sick leave accrual.
• IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
• Flexible Spending Accounts for medical and dependent care.
• Free Life and Long-term Disability Insurance with the option to purchase additional coverage.
• Employee Assistance Programs and Discount Programs for support.

Schedule

Monday – Friday, 8:00 AM – 4:30 PM.