Career Planner

About the role

Iowa Workforce Development (IWD) is seeking a Career Planner to join the Iowa WORKS office in Waterloo, Iowa (3420 University Ave). The position is full‑time, Monday–Friday, 8:00 AM–4:30 PM, with hybrid telework and alternate schedules available after six months of employment and training.

Responsibilities

• Provide customer‑focused services, assessing needs and delivering career guidance.
• Coach job seekers, assisting with resumes and interviews, connecting customers to workshops and employment opportunities, performing job matching, and documenting services in the database system.
• Support employers with recruitment and job orders while maintaining employer relationships.
• Assist unemployment claimants with re‑employment activities and follow unemployment administration rules and Iowa law when addressing UI claims and appeals.
• Provide courteous, respectful, and polite service during all interactions with internal and external customers.
• Work with customers to determine needed services through appropriate questioning.
• Interact effectively and build respectful relationships among coworkers and partners.
• Collaborate with team members within the American Job Center (AJC) to improve customer experience.
• Provide feedback and potential solutions to team/leadership and offer first‑day service to Veterans.
• Promptly greet customers upon entry into the Iowa WORKS Center in a friendly and professional manner.
• Coach, motivate, and encourage job seekers on all aspects of the job search; help customers build personal and job skills for successful employment.
• Assist with preparing and tailoring resumes and cover letters; facilitate mock interviews and identify ways to improve interview responses.
• Process paperwork for partners and team programs and services.
• Refer, direct, and connect customers to appropriate workshops and employment events.
• Facilitate workshops or one‑on‑one appointments in‑person or via virtual conferencing; update workshop materials as new information becomes available.
• Accurately document all services, appointments, or other pertinent information in the database system and send/receive work‑related documents for customers.
• Answer questions about employment and training opportunities; perform job matching by referring career opportunities to candidates in the Iowa WORKS System.
• Train customers in the benefits and use of the Virtual Recruiter