Career Navigator Assistant- (Baton Rouge, LA)

Essential Functions

• Work alongside Human Resources, Program Manager, job coaches, and other staff to assist with everyday duties that support clients throughout the three phases of the Opportunity Accelerator Framework.
• Communicate with service providers to assist with the evaluation of client progress.
• Offer counsel and guidance as needed.
• Absorb and initiate supportive service requests.
• Maintain the operation of the computer lab.
• Instruct clients and staff in the use of computer lab technology and software applications.
• Monitor client activities in the computer lab.
• Perform additional administrative duties as assigned.

Responsibilities

• Knowledge of coaching and mentoring.
• Working under direct supervision using standardized routines.
• Providing information and/or advising others.
• Aid staff with assigned tasks including data entry and research.
• Aid in the maintenance of case documentation (client records, progress notes, etc.).
• Aid in the review and verification of all documentation submitted to support request for assistance in accordance with program guidelines.
• Explain to clients their rights, responsibilities, required actions, and other available services based on the clients’ ability to be successful.
• Ensure the accuracy of referral information referred from direct funding sources or community partners.
• Aid in the Interview, intake, and assessment of incoming participants to determine their needs/goals and facilitate warm handoffs upon enrollment into Workforce Development programming.
• Aid in the creation of assessments and evaluations to analyze participants' knowledge and understanding of Job Readiness and/or PRE-ETS curriculum.
• Aid in maintaining documentation of attendance records and provide participation information to program managers and/or career navigators as applicable.
• Enter enrollment and service delivery data into case management system.
• Cook scheduling of clients for the purpose of maintaining computer lab operations and activities.
• Instruct clients in computer lab technology and software applications (e.g., answers questions, keyboarding, specialized programs, etc.) for the purpose of enhancing their understanding of lab operations and strengthening academic concepts.
• Monitor participant activities while in computer lab for the purpose of maintaining a safe environment that is conducive to learning and documenting digital learning progress in case management system.
• Create and research training exercises that will enhance the growth and development of the participants.
• Helps visitors by greeting, welcoming, and directing them appropriately.
• Directs visitors by maintaining employee and department directories.
• Notifies company personnel of visitor arrival.
• Stay informed of any policies, procedures, or activities of assigned program(s) and comply with those changes as appropriate.
• Stay informed of program operations and assist in the development and implementation of corrective action plan where needed.
• Conduct outreach to community providers and employers to gather collateral information in support of service planning as needed.
• Stay informed of changes in job-related rules, statues, and laws; read and interpret professional literature; attend workshops, meeting, and seminars if applicable.
• Adhere to work site rules and regulations regarding company policies, dress, parking, lunch, and breaks, etc.
• Actively participate in team meetings and trainings.
• Complete other tasks as assigned.

Skills and Abilities

• Ability to organize, work effectively, conceptualize, and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
• Ability to maintain good working relationships with staff, volunteers, clients, and others.
• Ability to integrate resources, policies, and information for the determination of procedures, solutions, and other outcomes.
• Excellent organizational skills and be able to complete projects efficiently and independently.
• Excellent communication skills including verbal, phone, word processing, email, and internet.
• Good public relations skills and the ability to work with employees and the public.
• Establish and maintain effective working relationships with, and among, all personnel.
• Be able to read, write and communicate clearly in English.
• Be able to work occasionally long or extended hours, including weekends.
• Be able to function in a hectic work environment with occasional periods of high stress.
• Must maintain strict confidentiality of all information.

Requirements

• Three years of experience in criminal justice, social work, employment counseling, employment placement, human services, or administration is preferred.
• Excellent oral and written communication skills.
• Proficient in operating a computer and experience with Microsoft Office (Word, Excel, PowerPoint, Outlook), and other social media applications.
• Must provide own transportation.
• Must be able to clear DMV check.
• Must possess valid operator’s license and maintain current vehicle registration, liability insurance and vehicle inspection.
• Must be ambulatory.