Care Transition Liaison-Home Health
Optum · Creve Coeur, MO · 1 mo ago
Management$53k–$80k/yrFull-time
We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. We must not repeat job title. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions). Also remove generic filler like "commensurate with experience" etc.
We need to parse the posting.
Let's extract content:
Intro: "Explore opportunities with Elite Home Health, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together."
That's about the company. Could be "About the role"? Actually "About the role" heading is for description of role. But we have a paragraph about company culture. Could be considered "About the role"? Usually "About the role" includes overview. We'll put that as About the role.
Then: "LPN required As the Care Transitions Liaison (CTL), you will be responsible for executing the sales strategy to increase company market share through account development and educating the medical community on services provided by the company while operating within set budget. The CTC's primary responsibility is to facilitate a seamless transition for patients discharging from a facility setting to the care of an of our agency for post-acute care needs. You will work directly with the facility discharge planner to verify the receipt of orders and the agency's ability to meet the needs of the patient."
Note there is a typo: "CTC's" maybe meant CTL. We'll keep as is.
Then "Primary Responsibilities" list: many bullet-like sentences. We'll need to put them in
- .
Let's extract each responsibility sentence:
- Achievement of monthly Personal Production Goals and MC admit budgets for assigned locations while being a good steward of the company's financial resources by projecting a return on monies spent and managing to a Sales and Marketing expense budget
- Successfully executes a weekly, monthly, and quarterly strategy to increase market share within facility assigned
- Following Right of Choice, evaluates patient and orders for suitability for home care
- Initiates face-to-face patient transition to educate the patient on LHC agency and identifies primary care physician to follow the plan of care
- Presents agency Executive Director with identification of patient needs to obtain branch approval and acceptance and completes CTC encounter documentation in Home Care Home Base
- On acceptance, coordinates organization of transfer orders, coordinates other ancillary services for the patient (DME | Infusion) as needed, educates patient on home care/ Hospice orders received from the referral source and home care and/ or hospice services
- Acceptance to ensure all patient needs identified by the referral source are documented and met by the agency
- Works closely with the Executive Director/Clinical Director to drive a vision of growth by focusing every team member on the needs and expectations of the referral community and patients
- Responsible for all sales administration duties including, but not limited to, BOA expense entry compliance, BOA with associated Policies and Procedures, payroll time sheets, Weekly 3LS meetings with strategic updates, PTO requests, Attends all required sales calls and company provided in services, timely cell phone and e-mail correspondence
- Educates patient on importance of the post facility discharge follow up appointment with the physician, on obtaining all necessary prescriptions prior to discharge from the hospital and confirm patient's understanding of medication, pharmacy, and delivery method
- Serves as a liaison between the LHC Group agency and all involved healthcare providers of newly referred patients as well as existing patients transferred to the hospital from the home health agency
- Communicates to discharge planning any active patients that transfer from home health into a Facility and coordinates resumption of care with patient prior to discharge if applicable orders are obtained
- Provides follow up feedback to case management team regarding status of readmissions and any non-admit decisions based on information provided to them by the LHC agency
- Observes patient confidentiality at all times
- Knows the features and benefits of the services provided by LHC Group. Is able to articulate competitive advantages, specialty programs, and Medicare guidelines. Educates the medical community about the services of our organization through effective sales calls and in-services with the appropriate tools and literature
That's a lot. We'll put them as list items.
Then after responsibilities: "You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in."
That could be part of "About the role" or maybe "Benefits"? It's about rewards and recognition. Could be part of Benefits? But there is later a Benefits section. We'll maybe put that under Benefits? However we have explicit Benefits later: "In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives."
So the earlier reward sentence could be part of Benefits or maybe "About the role". I'd include it in Benefits as it's about rewards/recognition. But we already have benefits list; we can add that sentence as a paragraph before the list.
Then Required Qualifications list:
- Current and unrestricted RN or LPN or SW or PT licensure in state of practice
- Valid driver's license, vehicle insurance, and reliable transportation or access to public transportation
- RT and/or technical school certification demonstrating solid clinical knowledge
- 1+ years of home health or hospital case management experience
- Thorough understanding of home health qualifying criteria and coverage guidelines
- Excellent presentation, negotiation and relationship-building skills
- Solid computer skills to meet Microsoft Outlook and other software requirements
Preferred Qualifications:
- 1+ years of medical marketing experience
- Excellent verbal and written communication skills with all members of the healthcare team
- Excellent organizational skills and ability to complete competing priorities
Then Pay: "Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $53,064 to $79,596 annually based on full-time employment. We comply with all minimum wage laws as applicable."
We need to separate Pay and Benefits. The Benefits section should contain the benefits description. The Pay section should contain salary range and maybe note about pay based on factors.
We have duplicate benefits text appears both in Pay paragraph and Benefits paragraph. We need to avoid duplication but preserve all substantive info. We can combine: Pay section: mention pay based on factors, salary range, compliance with minimum wage. Benefits section: comprehensive benefits package, incentive and recognition programs, equity stock purchase, 401k contribution, plus the earlier reward sentence maybe.
We must not create sections with filler like "not specified". We have actual content for Pay and Benefits.
Schedule: Not mentioned. So we omit Schedule section.
Skills: Could be extracted from qualifications: excellent presentation, negotiation, relationship-building skills; solid computer skills; excellent verbal and written communication; excellent organizational skills. Could be a Skills section. But we already have Required Qualifications and Preferred Qualifications. The instruction says use headings for sections like Skills, Benefits, Pay, etc. We can include Skills if there is specific content. We have skills mentioned. Could put them under Skills.
But we must not repeat content; we can keep them in Qualifications and also Skills? The instruction: "Prefer a few substantive sections over many thin ones." So maybe we combine skills into Qualifications (Required and Preferred). However they ask to use headings for Skills if there is content. We could create a Skills section pulling out skill-related items from qualifications. But that would cause duplication. Better to keep qualifications as is and not create a separate Skills section unless we have distinct skill statements not covered elsewhere. The qualifications already include skills like presentation, negotiation, relationship-building, computer skills, verbal/written communication, organizational skills. That's essentially skills. So we could have a Skills section and omit them from Qualifications? But then we would lose the licensure, experience etc. Better to keep qualifications separate and maybe not have Skills section. The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It's examples, not mandatory to include all. So we can omit Skills if we think it's thin. However we have skill content; but we could incorporate them into Qualifications (makes Qualifications thicker). That's okay. Thus sections: About the role, Responsibilities, Requirements (maybe we combine Required and Preferred Qualifications under Qualifications), Benefits, Pay. We need to ensure we don't include boilerplate like EEO, drug free workplace, etc. Remove those lines at end. Also remove duplicated lines: The benefits sentence appears twice; we will include once. Now craft HTML. Structure:
About the role
Explore opportunities with Elite Home Health, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.
Responsibilities
- Achievement of monthly Personal Production Goals and MC admit budgets for assigned locations while being a good steward of the company's financial resources by projecting a return on monies spent and managing to a Sales and Marketing expense budget
- Successfully executes a weekly, monthly, and quarterly strategy to increase market share within facility assigned
- Following Right of Choice, evaluates patient and orders for suitability for home care
- Initiates face-to-face patient transition to educate the patient on LHC agency and identifies primary care physician to follow the plan of care
- Presents agency Executive Director with identification of patient needs to obtain branch approval and acceptance and completes CTC encounter documentation in Home Care Home Base
- On acceptance, coordinates organization of transfer orders, coordinates other ancillary services for the patient (DME | Infusion) as needed, educates patient on home care/ Hospice orders received from the referral source and home care and/ or hospice services
- Acceptance to ensure all patient needs identified by the referral source are documented and met by the agency
- Works closely with the Executive Director/Clinical Director to drive a vision of growth by focusing every team member on the needs and expectations of the referral community and patients
- Responsible for all sales administration duties including, but not limited to, BOA expense entry compliance, BOA with associated Policies and Procedures, payroll time sheets, Weekly 3LS meetings with strategic updates, PTO requests, Attends all required sales calls and company provided in services, timely cell phone and e-mail correspondence
- Educates patient on importance of the post facility discharge follow up appointment with the physician, on obtaining all necessary prescriptions prior to discharge from the hospital and confirm patient's understanding of medication, pharmacy, and delivery method
- Serves as a liaison between the LHC Group agency and all involved healthcare providers of newly referred patients as well as existing patients transferred to the hospital from the home health agency
- Communicates to discharge planning any active patients that transfer from home