Care Supervisor

Overview

As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place—it's the center of health, care coordination, and Meaningful Moments that transform lives. We're seeking a **Care Supervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country.

Responsibilities

• Maintains elements of the assigned clients' files, employee files, and all related paperwork.
• Maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
• Provides direct training.
• Sets assignments for homecare aides based on the client's overall needs and Plan of Care.
• Maintains oversight of the performance of assigned homecare aides who provide and support patients with personal care to ensure quality service.
• Communicates schedules and changes with clients, home care aides, referral sources, team leads, managers, and the branch manager.
• Conducts in-home visits with a client per month to maintain perspective and connections to the Client and Caregiver experience.
• Prepares and submits routine departmental reports as required.
• Records and maintains accurate documentation of the client’s condition and overall service.
• Conducts client satisfaction surveys, client in-home visits, employee evaluations, and employee in-service trainings.
• Handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
• Provides education and coaching on changes to a client’s Plan of Care.
• Maintains positive working relationships with clients, homecare aides, referral sources, team leads, managers, and branch managers.
• Ensures compliance with local, state, and federal laws as well as with Company policies and procedures.
• Performs other related duties as assigned.

Qualifications

• Excellent organizational skills; ability to multitask and manage multiple responsibilities.
• Able to supervise staff and provide necessary feedback to improve overall services.
• Identifies and progresses toward meeting personal and professional goals.
• Strong problem-solving skills; ability to deal with conflict in a professional manner.
• Ability to multitask and manage multiple responsibilities.
• Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
• At least 18 years of age.
• High school graduate or equivalent preferred; May require higher level of education or certification.
• Basic computer literacy and typing skills.
• Current PPD, or Chest x-ray if applicable.
• Medicaid, Waiver, or Home Healthcare experience preferred.
• Other requirements pursuant to state or local rules as applicable.

Management Authority

• Conducts performance reviews.
• Trains other associates.
• Directs work of other associates.