Care Coordinator Supervisor

Responsibilities

• Provide direct supervision, coaching, and support to Care Coordinators, volunteers, interns, and case support staff
• Deliver direct services to elderly and frail clients with complex care needs
• Assign work, provide training, and ensure staff performance meets quality and compliance standards
• Resolve complex client concerns and coordinate responses with community partners
• Oversee accurate and timely documentation, including client files and databases
• Monitor compliance with program guidelines, policies, and reporting deadlines
• Complete monthly reporting and assist with data collection, analysis, and performance tracking
• Travel throughout assigned service areas to support staff and client needs
• Collaborate with internal teams and external partners to ensure coordinated service delivery
• Foster a positive, accountable, and mission-driven team culture
• Support staff development through feedback, training, and performance management
• Contribute to continuous improvement initiatives and service enhancements

Requirements

• Bachelor’s degree in social work, human services, healthcare administration, or related field preferred
• Previous supervisory or lead experience strongly preferred
• Experience in care coordination, case management, or aging services required
• Strong communication, leadership, and conflict resolution skills
• Experience with data entry and case management systems
• Able to manage multiple priorities and maintain accurate documentation
• Valid driver’s license and willingness to travel locally for client visits
• Experience in aging network services, federal waiver programs, or managed care preferred

Key Details

• Compensation: $50,000-$54,000 annually, depending on experience
• Benefits: Medical, dental, and vision insurance available
• Location: Matteson, IL and traveling through Cook and Lake County, IL (field-based with administrative responsibilities)
• Work Schedule: Monday-Friday, 8:30 AM - 4:30 PM, on-site + in field days