Care Coordinator Supervisor

About the role

As a care coordination supervisor at Neighborhood, you will supervise site level care coordination, overseeing a team of care coordinators. You’ll draw on your experience to identify, encourage and develop the skills and talents of your employees so they can better serve patients.

Responsibilities

• Supervise care coordination operations and staff
• Coordinate training and procedural oversight
• Maintain patient support and issue resolution
• Monitor patient metrics for care gap closure, referrals, labs, and procedures
• Allocate resources to handle volume

Requirements

• High school diploma or equivalent
• 1+ years’ experience in community health, care coordination and/or outreach preferred
• Maintain CPR and licensure(s)/certifications required to perform job duties
• Excellent oral and written communication skills
• Read, write, and speak the English language. A second language of Spanish is preferred

Qualifications

• Kindness: you treat each person with respect and compassion, valuing each person’s story
• Resiliency: you see opportunities to innovate and find solutions when challenges arise
• Teamwork: you are open to others’ unique perspectives, and will collaborate to meet shared goals

Skills

• Strong leadership and supervision skills
• Effective communication and interpersonal skills
• Ability to manage multiple tasks and priorities

Benefits

• Compensation: $29.57 hourly
• Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components
• Benefits: Medical, dental, life, and supplemental insurance
• 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays

Pay

$29.57 per hour

Schedule

No weekends

About Neighborhood

The top three words employees say describe the work environment are: teamwork, supportive, kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned “finalist” distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other’s ideas, and see opportunities to innovate and find solutions when challenges arise.

About Neighborhood Health Center

We are the largest and longest serving Federally Qualified Health Center in Western New York, and are the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person’s ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We’re working toward a Western New York where all enjoy their highest level of health and wellbeing.

Equal Opportunity Employer

Neighborhood Health Center is an equal opportunity employer.