Care Coordinator Supervisor
About the role
The role involves supervising care coordination operations and staff, coordinating training and procedural oversight, monitoring patient support and issue resolution, and allocating resources to handle volume.
Responsibilities
- Supervise care coordination operations and staff
- Career development of employees
- Coordinate training and procedural oversight
- Maintain metrics for care gap closure, referrals, labs, and procedures
- Allocate resources to handle volume
Requirements
- High school diploma or equivalent
- 1+ years’ experience in community health, care coordination and/or outreach preferred
- Maintain CPR and licensure(s)/certifications required to perform job duties
- Excellent oral and written communication skills
- Read, write, and speak the English language. A second language of Spanish is preferred
- Kindness: treat each person with respect and compassion, valuing each person’s story
- Resiliency: see opportunities to innovate and find solutions when challenges arise
- Teamwork: be open to others’ unique perspectives, and collaborate to meet shared goals
Qualifications
- High school diploma or equivalent
- 1+ years’ experience in community health, care coordination and/or outreach preferred
- Maintain CPR and licensure(s)/certifications required to perform job duties
- Excellent oral and written communication skills
- Read, write, and speak the English language. A second language of Spanish is preferred
- Kindness: treat each person with respect and compassion, valuing each person’s story
- Resiliency: see opportunities to innovate and find solutions when challenges arise
- Teamwork: be open to others’ unique perspectives, and collaborate to meet shared goals
Skills
- High school diploma or equivalent
- 1+ years’ experience in community health, care coordination and/or outreach preferred
- Maintain CPR and licensure(s)/certifications required to perform job duties
- Excellent oral and written communication skills
- Read, write, and speak the English language. A second language of Spanish is preferred
- Kindness: treat each person with respect and compassion, valuing each person’s story
- Resiliency: see opportunities to innovate and find solutions when challenges arise
- Teamwork: be open to others’ unique perspectives, and collaborate to meet shared goals
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Savings account with employer contribution
- Wellbeing programs
- Continuing education opportunities
- Generous paid time off
- Holidays
Pay
$29.57 hourly
Schedule
No weekends
About Neighborhood
The top three words employees say describe the work environment are: teamwork, supportive, kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned “finalist” distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other’s ideas, and see opportunities to innovate and find solutions when challenges arise.
About Neighborhood Health Center
Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person’s ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We’re working toward a Western New York where all enjoy their highest level of health and wellbeing.
About Neighborhood Health Center
Neighborhood Health Center is an equal opportunity employer.