Care Coordinator, Supervisor

About Our Client:The organization operates in the health technology and services sector, focusing on improving health outcomes through technology, clinical expertise, and innovative solutions. It emphasizes the use of emerging technologies like artificial intelligence and advanced analytics to enhance processes, decision-making, and impact in public sector health solutions. About the Opportunity:The CARE COORDINATOR, SUPERVISOR leads and oversees a team of Care Coordinators responsible for supporting members through care transitions and provider connections within fee-for-service settings. This role ensures effective service coordination, team performance, and adherence to program standards, contributing to improved member experiences and continuity of care. Responsibilities:Provide daily supervision and leadership to Care Coordinators.Assign and monitor workloads and priorities.Coach and develop team members to maintain performance standards.Monitor productivity, documentation, outreach, and referral metrics.Conduct performance reviews and address issues with management support.Oversee coordination of care transitions, referrals, appointments, and support services.Support identification of appropriate providers based on member needs.Serve as escalation point for complex issues.Review escalated cases and guide staff on non-clinical resources and referrals.Collaborate with internal and external partners to facilitate service access.Ensure accurate and timely documentation complying with program requirements.Identify trends and barriers, recommending workflow improvements.Manage staffing, coverage, and scheduling to meet program needs.Support onboarding and ongoing training of Care Coordinators.Participate in quality improvement and operational meetings.Communicate team performance and operational updates to leadership.Promote culturally responsive services and respect for diverse populations.Educate staff in empowering members to navigate healthcare and community systems.Maintain communication with members, providers, and interdisciplinary partners.Ensure compliance with corporate policies including HIPAA.Foster a culture of accountability, collaboration, and exceptional service.Perform additional duties as assigned. Requirements:Experience in care coordination or case management.Ability to lead and manage a remote team.Skills in interpreting performance data and handling competing priorities.Strong coaching, communication, and problem-solving abilities.Commitment to quality and member-focused service.Familiarity with program requirements and documentation standards.Preferred bilingual skills including Spanish, Chinese, Russian, Farsi, or other languages. Pay Range and Compensation Package:The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.