Care Management Supervisor

About the role

This position involves managing and supervising a team of care managers and caregivers, ensuring comprehensive care for individuals and families. The role includes reviewing and approving care plans, conducting assessments, and providing guidance to care managers.

Responsibilities

• Manage multiple priorities while supervising a group of up to 5 or more staff
• Support families according to program policy and caseload structures
• Review Care Plans, Reassessments and other programmatic documentation
• Actively assist with monthly team meetings
• Hold biweekly 1:1 supervision meeting with care managers, offering guidance and training
• Complete record reviews, maintaining knowledge of all caseloads of team staff
• Schedule and conduct joint visits to client homes with new Care Managers as needed
• Discuss trends in caseload and care management practices/issues
• Establish time frames and set deadlines for team requirements to be completed as needed
• Facilitate case transfers and assist with client transitions
• Assume care manager/supervisory role if a caseload should need one and as back up for team
• Work collaboratively with and assist Supervisors, QA, Training and Management staff as requested
• Complete and assist with employee performance evaluations in a timely manner
• Demonstrate command of regulatory requirements through timely and accurate completion of all required paperwork and programmatic contacts
• Ensure ongoing case record and program compliance according to established policies and time frames for completion of essential case documents
• Review billing and case notes weekly for team members and others in the department, as needed
• Absorb and act as Supervisory sign-off for Child and Adolescent Needs and Strengths (CANS) assessments in UAS

Qualifications

• Master’s degree in a health, human service or related field with one year of relevant experience
• Bachelor’s degree in a health, human service or related field with two years of relevant experience
• License as a Registered Nurse with two years of relevant experience
• Résumé of relevant expertise and experience in serving children and families in child welfare, developmental disabilities, mental health, healthcare and/or other systems as well as those receiving preventive services
• Excellent writing, communication, and organizational skills
• A passion for serving children and families with special needs
• Ability to work in-person in New York City (NYC)
• Ability to travel to other Rising Ground Sites (if required)
• Ability to travel in the community and do visits