CARE MANAGER SUPERVISOR

SPECIFIC RESPONSIBILITIES

• Supervise and support Care Managers through regular individual and team supervision
• Oversee caseloads to ensure timely documentation and compliance with regulatory requirements
• Review and maintain electronic health records (EHR) for accuracy and completeness
• Provide coaching, performance feedback, and professional development support
• Audit preparation and ensuring program readiness
• Participate in field visits, case conferences, and interdisciplinary team meetings (IDT)
• Manage staff schedules and coverage; provide direct services as needed
• Collaborate with internal teams and community partners to support client outcomes
• Schedule and track required trainings (DOH, Compliance, HIPAA, Health Homes, Relias, others)
• Ensure completion of mandated annual trainings
• Facilitate staff training and provide program updates
• Monitor and communicate policy or program changes to staff and leadership
• Provide real-time coaching, field-based supervision, and case guidance
• Deliver performance evaluations, corrective action, and recognition (with HR support)
• Promote leadership development and problem-solving skills among staff
• Maintain professionalism, confidentiality, and clear boundaries
• Support a positive, team-oriented work environment
• Demonstrate strong leadership, communication, and crisis intervention skills
• Promote culturally responsive, family-centered care

RELATIONSHIP WITH OTHERS & IN THE WORKPLACE

• Maintain professionalism, confidentiality, and clear boundaries
• Support a positive, team-oriented work environment
• Demonstrate strong leadership, communication, and crisis intervention skills
• Promote culturally responsive, family-centered care

WORKPLACE EXPECTATIONS

• This is an office/field-based position, Nassau & Suffolk County as well as the 5 boroughs of NYC
• All office days, staff meetings and supervisory meetings are in-person and or virtual and held at one of our two locations (Brooklyn/Dix Hills)
• New York residency required

QUALIFICATIONS

• Master’s degree preferred in Social Work, Nursing, Public Health, or related field
• Bachelor’s degree required with minimum 4+ years of experience in child welfare, care management, or a related field
• Experience 2–5 years of supervisory or managerial experience
• Experience in Health Home, care coordination, or case management programs
• Strong knowledge of DOH regulations, Health Home standards, and compliance requirements

Skills & Competencies

• Strong leadership, staff development, and performance management skills
• Excellent communication, organization, and problem-solving abilities
• Experience with electronic health records (e.g., Foothold) and documentation oversight
• Ability to manage multiple priorities, deadlines, and audits
• Strong crisis intervention and decision-making skills

PERKS & BENEFITS

• Comprehensive benefits package including Flexible Spending Accounts (FSA), Group Term Life Insurance, Voluntary Term Life Insurance, Voluntary Short-Term and Long-Term Disability Insurance, Clinical supervision hours for LMSW licensure, Staff development and professional growth opportunities, Agency Laptop & Cell Phone, Travel Reimbursements for scheduled visits, Tuition Assistance Program (TAP), 12 paid holidays per calendar year, Up to 24 vacation days after one year of employment, Health & Wellness Challenges and initiatives