Supervisor of Care Management

About the role

The Supervisor of Care Management oversees and supervises the delivery of care management services in the program under the direction of the Director of Mental Health.

Responsibilities

• Provides comprehensive care management services including: outreach and engagement; assessment/reassessment; development and implementation of initial and revised individualized care plans.
• Maintains confidentiality of information relating to individuals and their families in accordance with agency policy.
• Oversees the supervision of care managers to implement and monitor standards of care.
• Conducts meetings to communicate expectations/changes in policies/procedures.
• Attends internal and outside meetings as necessary to identify service requirements or network with other providers.
• Participates in conferences, workshops, and in-service training as needed or recommended to enhance job skills and personal growth and development.
• Responsible for assisting direct reports in successful accomplishment of identified key functions and goals by providing needed resources, leadership, and coaching.
• Provides care coordination and health promotion including: collaborate with service providers and health plans to obtain medically necessary care, share crisis intervention (s) and emergency info; linkage to services to support care and treatment goals/plans; patient education; self-help recovery and self-management; case reviews; advocates for services and assists with scheduling; collaborate with providers to ensure service delivery; monitor, support, accompany (as indicated) patient to/with scheduled appointments; crisis intervention.
• Provides comprehensive transitional care including: follow up on notice of ER/hospital/residential/rehab setting admission and discharge; facilitates discharge planning with ER/hospital/residential/rehab setting staff to a safe location with care needed in place; notify service providers of admission/discharge and follow-up appointments needs; link with community supports; post discharge follow-up.
• Provides member and family support including: care planning with patient/family; patient/family consultation and education around health care needs; patient/family meetings; patient/family referral to peer supports, support groups, social service s and other programs as indicated; collaborate with community providers to support services utilization based on patient/family need.
• Provides referrals to community and social support services including: identifying and linking to community supports as needed; assure and assist with access to medical, behavioral health, substance abuse and other community-based services as needed.

Requirements

Not specified

Qualifications

A Bachelor's Degree in Human Services and 2 years of experience in public/community or community mental health settings serving low income and culturally diverse populations. Computer literacy required. Valid New York State drivers license with approved driving record and access to a reliable vehicle with proof of insurance for vehicle is required.

Skills

Computer literacy

Benefits

N/A

Pay

$23.00 - $26.00/hr

Schedule

Full Time Regular, 40 hours per week, Monday through Friday

Rochester Rehabilitation Center

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Disclaimer

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