Care Management Supervisor

Forestdale is a NYC child welfare agency working to prevent child abuse and neglect through parenting, prevention, and foster care services, focusing on low-income and immigrant communities in Brooklyn and Queens. We help thousands of families work through complex trauma, parents raise the next generation of children, and youth successfully launch into adulthood. Our mission is “to ensure that children and families have the fundamental assets they need to thrive and live independently.”

About the Role

Responsible for overseeing and ensuring quality care management in accordance with guidelines and regulations set forth by the Department of Health (DOH) and Forestdale/Coordinated Children’s Services Initiative (CCF). The Health Home Care Management program ensures all clients have access to quality medical and mental health care.

Responsibilities

• Supervise a unit of up to 5 Care Managers with a mixed acuity caseload ranging from 20-40 clients each.
• Conduct weekly or biweekly supervision with each Care Manager to review case details, including case needs, overall well-being, and progress of each family.
• Participate in interdisciplinary meetings, case conferences, CCF/DOH-required meetings, and other staff meetings.
• Ensure staff attend all required trainings and remain updated with certifications (e.g., CANS-NY).
• Facilitate team meetings to support and guide staff as needed.
• Monitor timely submission of all documentation required by DOH in Foothold.
• Review documentation to ensure service provision complies with DOH and CCF regulations.
• Oversee the identification of eligible Health Home youth referred for program enrollment and consent process.
• Coordinate and ensure execution of plans for audit preparation; participate in audits as needed.
• Provide case coverage for the program as required.
• Perform other duties as assigned.

Requirements

• Master’s degree in Social Work, Nursing, Public Health, or a related field.
• Knowledge of best practices working with children and families in health, preventive, and wellness care.
• Bilingual (preferred).
• Working knowledge of child welfare, developmental disabilities, mental health, and/or primary healthcare fields.
• 2+ years of experience managing teams and/or providing care management.
• Experience using Excel and electronic healthcare systems to review and manage data (preferred).
• Experience providing service coordination, information, linkages, and referrals for community-based services.

Skills

• Excellent accountability, writing, communication, and organizational skills.
• Compassion for serving children and families.
• Ability to travel to community-based agency offices and clients’ homes.
• Proven decisiveness, motivational, and developmental skills; strong management abilities, including meeting deadlines, ensuring compliance with agency policies, and overseeing complete and timely maintenance of agency records in accordance with contractual requirements.

Pay

• Master’s degree: $66,000 to $73,000
• Master’s degree + language proficiency: $68,000 to $75,000
• Master’s degree + license: $70,000 to $78,000
• Master’s degree + license + language proficiency: $72,000 to $80,000

Benefits

• Four weeks’ vacation.
• Medical, dental, vision, life, and disability insurance.
• 401(k) with a 7% employer contribution + 2% match.
• Tax-deferred health care, dependent care, and commuter plans.
• Flexible schedule.
• Opportunities for educational scholarships.

Location

67-35 112th Street, Forest Hills, NY