Care Services Manager

Summary

The Care Services Manager oversees the coordination, supervision, and directing of the work of the Assisted Living staff, ensuring residents' needs are met according to federal and state regulations and company policy.

Essential Functions

• Provides quality customer service efficiently to residents, families, co-workers, and vendors to ensure satisfaction.
• Follows all safety procedures and assures all staff does as well.
• Supervises all activities of Assisted Living to ensure quality care.
• Ensures 24-hour provision of nursing services within Assisted Living.
• Carefully coordinates and performs resident assessment and plan of care evaluations to ensure residents are at the appropriate level of care and services.
• Consults with DON and/or Director of Health Services for professional assistance.
• Completes rounds as necessary; responds to medical alert calls as required.
• Orients new staff to ensure quality of care for residents; dispenses work assignments and assures completion before end of shift.
• Is responsible for completing performance appraisals timely as well as coaching and counseling of residential care staff.
• Keeps proper resident care documentation and ensures charts are in order; maintains required documentation as per Federal, State and Company Policy.
• Acts as liaison between family, residents, and physicians.
• Supervises the health care services and programs to residents.
• Captures resident admissions and transfers with other departments and/or community agencies.
• Supervises and participates in resident interdisciplinary care plan conferences.
• Supervises documentation in resident health records and reviews scheduled audits.
• Promotes stimulation, uplifting, and comfortable environments for residents, families, and staff.

Job Requirements & Qualifications

• Current licensure by the California Board of Registered Nursing or California Board of Vocational Nursing and Psychiatric Technicians; experience in long-term care community health, geriatric, and/or rehabilitative nursing desirable; 5 years’ experience working in a senior community and supervisory experience.
• Ability to read, analyze, and interpret professional journals, technical procedures, or government regulations.
• Must be able to read, write, speak, and understand English.
• Basic mathematical skills required.
• Must be able to understand, follow, support, and initiate policies and procedures of the facility.
• Must be able to recognize emergency situations and respond appropriately; must be able to plan, organize, prioritize, and implement work assignments efficiently; must be able to function effectively with no supervision.

Physical Demands & Work Environment

• Moderate standing, walking, talking, listening, grasping, reaching, balancing, stooping, kneeling, crouching, smelling, pushing, and pulling.
• Must be able to wear gloves to guard against exposure to body fluids and cleaning agents.
• Regularly lift and/or move up to 50 pounds and occasionally lift and/or move above 50 pounds with the assistance from a co-worker and/or mechanical means.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Exposed to moisture in showers and in other procedures. Potential for exposure to body fluids and cleaning agents. Possible contact with needles and sharp objects.
• Noise level is usually moderate.

Compensation Disclaimer

The actual compensation offered will depend on a wide range of factors, including, but not limited to, the selected candidate's knowledge, skills, experience, training, education, and licensure/certifications (as applicable).

Final Candidates

Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen, and criminal background clearance.

Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws.