Manager, Care Services

About the role

The Care Services Manager is responsible for developing professional and community relationships that enable the Association to provide care and support to those living with ALS. This role manages care services programs, ensuring the uniform delivery of high-quality, consistent services for individuals with ALS and their families, and may supervise care services staff within an assigned territory. The Care Services Manager also facilitates education, information, benefit, and clinical resource navigation assistance to persons diagnosed with ALS and caregivers.

Responsibilities

• Conduct specialized care consultations and needs assessments for people living with ALS, caregivers, and families experiencing complex needs or requiring expertise.
• Actively manage a portfolio of clients, ensuring client and caregiver needs are met within the capabilities of The ALS Association. May manage field staff in assigned territory to ensure people living with ALS, caregivers, and families receive necessary programs and services.
• Provide information on programs, services, resources, and printed/electronic educational materials; may oversee specific programs.
• Coordinate referrals to and partnerships with healthcare providers and community agencies.
• Evaluate, facilitate (as needed), and ensure the effectiveness of support groups in meeting the needs of the ALS community.
• Collaborate with the Care Services Director and Managing Director to plan the implementation of program outcomes and evaluation processes.
• Ensure quarterly contact/engagement with those living with ALS and/or their caregivers.
• Document all pertinent engagements with persons living with ALS, family, caregivers, or other healthcare professionals; ensure Care Services staff documents all engagements per Care Services Standards.
• Educate and inform the general public and professionals about ALS, its management, related research, and the services and mission of The ALS Association.
• Serve as a member of the ALS Clinic multidisciplinary team and function as the liaison between the clinic and The Association; develop and maintain clinic relationships through ongoing interactions with clinic directors and team members.
• Provide professional in-service educational programs to ALSA staff and healthcare professionals, including home health and hospice agencies, Durable Medical Equipment (DME) providers, and Skilled Nursing Facilities.
• Participate in continuing education seminars, workshops, and conferences to gain knowledge on related topics.
• Provide mentoring opportunities to new staff.

Requirements

• Bachelor’s degree in Social Work, Nursing, Human Services, Case Management, or a closely related field required, with relevant experience in psychosocial support, care coordination, or case management. Master’s degree in social work preferred.
• Minimum of 4 years of related professional experience and/or training, or equivalent combination of education and experience.
• Demonstrated ability to utilize management skills such as problem-solving, solid reasoning, critical thinking, budget/program planning, performance improvement, organizational planning, implementing, and monitoring performance standards.
• Knowledge of ALS is a plus but not required.
• Experience with progressive neurodegenerative disease.
• Knowledge of Medicare, Medicaid, patient assessment skills, planning, and case management preferred.

The ALS Association highly encourages employees to be fully vaccinated against COVID-19, as considered per CDC guidelines. Requirements to have or obtain a COVID-19 vaccination may apply by state, local, and other federal orders or applicable lawful requirements by third-party clinics, vendors, or events attended on ALS Association business. If applicable, proof of vaccination will be required unless approved for a legally required exemption.

Pay

The ALS Association's pay range for this position is $50,649 - $79,346 annually. The appropriate range will be determined by the candidate's primary work location. Various factors, including the complexity and significance of the role, job duties/requirements, relevant experience and abilities, and primary work location, determine individual compensation.

Benefits

• Healthcare benefits
• 401(k) plan with employer match
• Short-term and long-term disability coverage
• Basic life insurance
• Well-being benefits
• Paid time off and several paid holidays