Care Navigator - Phoenix Cotton Center (Onsite)

About Prosano Health Solutions

Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, has launched an Advanced Primary Care model with a clear mission: To Inspire Health and Make it Easy. Our goal is to deliver affordable, convenient, and personalized care to the communities we serve. Our Advanced Primary Care model is focused on providing a signature patient experience which will raise the bar in both the delivery of care, and by ensuring health equity is top of mind. And, in every market we serve, we assure that a customized, high-value system of care is available for our members. Together, we will set the standard for how healthcare can and should be delivered in our State.

Why Join Our Team?

We are growing our team. The team will include people who share our passion and deep commitment to taking the primary care experience to a new level. Our team is unified in providing not only comprehensive care, but a truly exceptional patient experience, leaving our patients with the lasting impression of trust and compassion. We realize we can do great things by working together and adapting processes to provide the best possible care for people. Together, we will improve the health within our communities and make a difference in people’s lives. If you share this vision and desire to do something different...we look forward to talking to you!

Working Hours

Working hours include morning, night, or weekend hours. The position will require to work 100% on-site at the Care Center location.

You Will:

• Deliver on our commitment to excellence to our patients and help us grow through their role.
• Have end-to-end responsibility for our specialist and diagnostic testing navigation, as well as leading and partnering with the care team to support patients in their journey toward their best health.
• Play a critical role in the achievement of improved health outcomes and cost savings.
• Care for end-to-end process as needed, for referral or specialist services.
• Support members with chronic conditions by providing education, reminders, and other support.
• Lead service and schedule requests on member’s behalf.
• Inform and equip Care Team with referral information and requirements.
• Perform all other duties as assigned.

You Have:

• Excellent interpersonal skills to include maintaining courteous, friendly and effective communications with patients, team members and external parties.
• A Basic Life Saving (BLS) certification.
• A high school diploma or GED.
• An interest in furthering education/certification.
• Electronic Medical Records experience.
• A customer service orientation and experience.
• Strong communication skills across multiple modalities.
• A highly collaborative approach.
• Empathy and advocacy.
• Exceptional organizing skills, detail-orientation.
• Must be able to maintain confidentiality at all times.

Preferred Qualifications:

• A clinical background: Registered Medical Assistant (RMA), Certified Nursing Assistant (CNA), etc.
• Proficiency with other health care related software platforms.
• A high degree of independence, flexibility, initiative, and commitment.

Our Commitment

Prosano Health Solutions does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.