Care Center Manager II- Phoenix Cotton Center (Onsite)

Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, has launched an Advanced Primary Care model with a clear mission: To Inspire Health and Make it Easy. Our goal is to deliver affordable, convenient, and personalized care to the communities we serve. This model focuses on providing a signature patient experience, raising the bar in care delivery, and ensuring health equity. In every market we serve, we assure a customized, high-value system of care is available for our members. Together, we will set the standard for how healthcare can and should be delivered in Arizona.

Why Join Our Team?

We are growing our team with individuals who share our passion and deep commitment to elevating the primary care experience. Our team is unified in providing comprehensive care and a truly exceptional patient experience, fostering trust and compassion. By working together and adapting processes, we aim to provide the best possible care and improve health within our communities.

Responsibilities

• Function in a leadership capacity, collaborating with the Director of Operations, Medical Director, and Care Delivery Team to ensure excellence in member satisfaction, quality care, and care center operations.
• Facilitate day-to-day clinical operations, including facility opening/closing, managing patient, staff, and provider interactions, and overall operations.
• Oversee operational efficiency and quality of care center services, including direct supervision of medical assistants, patient experience coordinators, and other staff.
• Manage human resources functions such as hiring, onboarding, training, and performance management to build a high-performing team committed to service excellence.
• Collaborate with the Care Center team to ensure alignment with Key Performance Indicators (KPIs) for effective value-based care.
• Ensure staff meetings and huddles meet Prosano’s ‘Healthy Huddle’ experience standards.
• Oversee systems and processes vital to Care Center operations, including scheduling, workflow, and supply management.
• Serve as an ambassador in the local community, building relationships with healthcare providers, social/community organizations, and marketing partners.
• Perform other duties as assigned.

Requirements

• High School Diploma.
• 3 years of experience in healthcare management directly serving patients.
• BLS Certification required within 30 days of hire.
• Excellent patient or customer service and communication skills.
• Proficient PC skills.

Schedule

• Working hours may include morning, night, or weekend shifts.
• 100% on-site work at the care center location; may involve movement between clinics as needed.

Benefits

• Up to 18 days PTO.
• 11 paid holidays (9 fixed + 2 floating holidays when eligible).
• 8 hours of paid Volunteer time to serve the community.
• Medical, Dental, and Vision Coverage.
• 401(k) with up to 5% dollar-per-dollar match.
• Tuition Reimbursement.
• Employee discounts, gym reimbursement, and wellness programs.
• Performance Incentive Plan.