Care Center Manager

About the role

Our associates celebrate lives. We celebrate our associates. Manage the daily operations of a single Care Center location and single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

Responsibilities

• Financial Management
  • Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
  • Accountable for monitoring and achieving annual financial goals
  • Approve expenditures and invoices including overtime
• Operations
  • Manage the daily activities ensuring on-time services
  • Assure the location’s operating practices comply with applicable federal and state regulations and Company policies
  • Establish location goals and priorities
  • Effectively present and communicate Company and Market strategies, values, and goals to staff
  • Manage frontline supervisor’s responsibilities, expectations, and accountabilities
  • Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
  • Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
  • Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture
• People Development
  • Develop a strong, trusting, and reliable team
  • Understand team members’ career aspirations and provide assignments to develop skills and or close gaps
  • Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration
  • Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations
  • Collaborate with Human Resources and Market Leadership for recruiting and retention
• Other
  • Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
  • Develop and or implement plans to improve customer satisfaction index and on-line community reviews

Requirements

• Education
  • High school diploma or equivalent
  • Technical school diploma or Mortuary Science preferred
  • Bachelor’s degree in Mortuary Science as required by state/province law and as prescribed by each state board
• Certification/License
  • Embalming license required for Manager Care Center as required by state/province law and as prescribed by each state board
• Experience
  • Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities
  • Minimum (2) years of experience managing people or projects
  • Budgeting and expense control experience strongly preferred
• Knowledge, Skills And Abilities
  • Ability to work evenings and weekends
  • Financial and business acumen
  • Proficient in MS Office suite
  • Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
  • Excellent customer service skills

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Pay

$60,000+ a year based on experience

Location: US-CO - Pueblo, Postal Code 81005, Category: Operations