Digital Health Navigator - Phoenix, AZ (Phoenix Clinic)

Job Responsibilities

• Digital Health Enablement & Telehealth Support
• Deliver and set up mobile devices (smartphones/tablets) preloaded with telehealth applications.
• Educate members on devise usage, connectivity, and accessing virtual care services.
• Facilitate and support real-time telehealth appointments, including troubleshooting technical issues.
• Promote adoption of virtual and hybrid care models to improve access and efficiency.
• In-Home Member Engagement
• Conduct scheduled in-home visits to support care access and engagement.
• Perform basic wellness observations, including:
• General safety and environmental assessments.
• Member-reported medication adherence.
• Identification of barriers to care (e.g., access, understanding), without advising on medication changes.
• Build trust and rapport with members to encourage participation in care plans.
• Care Coordination
• Identify and document social determinants of health (SDOH), including:
• Food insecurity.
• Housing instability.
• Social isolation.
• Collaborate with interdisciplinary care teams to ensure continuity of care.
• Identify safety concerns or urgent issues and escalate per established protocols to clinical or program leadership.
• Maintain accurate documentation of all member interactions, assessments, and interventions in the Electronic Health Record (EHR).

Qualifications

• Minimum Education Required - High School Diploma or GED. Associate or Bachelor's degree preferred in: Public Health, Social Work, Healthcare Administration, Behavioral Health or related field.
• Experience - 2+ years of experience in healthcare, community outreach, care coordination, or social services. Experience working with Medicaid or underserved populations, preferred.
• Comfortable with in-home visits and field-based work.
• Experience with Electronic Health Records (EHR) Systems.
• Background in behavioral health or substance use services.
• Bilingual (English/Spanish), preferred.
• Certification - None.
• Licenses - N/A.
• Regulatory Minimum - 18 years of age. Valid AZ DPS Level 1 Fingerprint Clearance Card (must maintain valid card throughout employment).
• CPR, First Aid & AED certification, if required (must maintain throughout employment).
• Current, valid Driver’s License, current 39-month Motor Vehicle Report, proof of vehicle registration and liability insurance that meet company insurance requirements, if required.