Clinic Navigator

Clinic Navigator Job Summary

Meets with patients, in person, when they arrive for their appointments and conducts patient interviews to record information necessary for their visit and/or treatment. The Navigator also assists with guidance of the patient’s routine for his or her visit and answers questions that do not require the expertise of a licensed professional.

General Responsibilities

• Communicate with patients clearly, effectively with empathy, integrity, and accuracy
• Aid clients with finding an available appointment
• Aid clients with finding a PCP or supporting services if requested
• Use systems and tools to access data to effectively manage clinic operations
• Follow goals, objectives, policies, protocols, procedures, and systems established for the clinic
• Review forms and update patient information used within the practice
• Maintain a high level of confidentiality and privacy according to the clinic’s policies and procedures and HIPAA compliance
• Foster teamwork within the clinic
• Contribute to great experiences for patients through showcraft by keeping areas generally tidy and alerting the appropriate staff when hazards appear
• Orient patients to clinic facilities and expected patient experience
• Perform other duties as assigned

Job Qualifications

• Must work effectively with medical providers, staff, volunteers, patients, public and external agencies
• Skills in gathering and interpreting data in a physician office setting
• Must have the ability to take initiative and to exercise independent judgment according to organization standards

Skills

• Must have the ability to take initiative and to exercise independent judgment according to organization standards