Clinical Navigator

Detailed Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develops a bond with patients ensuring they feel welcomed, understood, and appreciated not only during consultation but the day of surgery as well.
• Provides a great patient experience while achieving company set conversion metrics.
• Delivers high customer satisfaction (always friendly and helpful).
• Educates and assists patients in selecting services.
• Arranges for pre-op testing.
• Sends surgery requests with CPT codes to the authorization department.
• Confirms that medical necessity is met.
• Tends constantly to the phone and to resolving patient requests and/or issues.
• Schedules patients for surgery, either in person or over the phone.
• Communicates constantly with assigned surgeon and facility personnel for scheduling purposes.
• Coordinates pre-op and post-op appointments.
• Communicates with hospitals to perform all necessary pre-operative requirements.
• Acts as liaison between the clinic, surgery center, and physician.
• Other duties as assigned.

Requirements

Education and Technical Skills

• RN license is strongly preferred
• BLS required or may be obtained shortly after hire
• 2+ years of work experience in healthcare setting and/or Bachelor’s degree in lieu of experience
• Must thrive in fast-paced environment
• Must be organized and detail-oriented
• Must possess excellent written and verbal communication skills
• Must demonstrate excellent customer service skills
• Enthusiastic team player
• Strong work ethic
• Knowledge of computer systems
• Ability to prioritize and execute when pulled in different directions
• Ownership of work