Patient Navigator - Clinic

Job Summary

As a Patient Navigator at DMOS, you will work in the office to guide patients through their orthopaedic journey by scheduling follow-up appointments, assisting with surgery scheduling, and submitting prior authorizations for procedures. This is a full-time, clinic hour position where you will work alongside a team of patient care navigators and clinical staff members to create an outstanding patient experience.

Responsibilities

• Schedule follow-up appointments and assist with surgery scheduling
• Submit prior authorizations for procedures
• Utilize Office 365 products to organize physician surgery schedules, insurance prior authorizations, and communicate with hospital and ambulatory surgery center staff
• Guide patients through their orthopaedic journey by providing support and assistance
• Work alongside a team of patient care navigators and clinical staff members to ensure an outstanding patient experience

Requirements

• Quickly recall information and prioritize tasks
• Calm and professional demeanor when interacting with patients and clinical staff members
• Ability to multi-task and stay organized while working from a desk for extended periods
• Experience in patient care coordination
• Dependable and ensures patients receive timely care

Qualifications

• Curiosity and the ability to listen and ask clarifying questions without interrupting
• Experience in patient care coordination
• Dependable and ensures patients receive timely care

Benefits

• Consistent schedule, no weekend coverage
• Friendly, fun, and dedicated peers
• Outstanding 401(k) with employer match and an annual company profit sharing contribution
• Health, dental, and vision insurance
• 6 paid holidays and generous PTO accrual program

Pay and Schedule

• Details about pay and schedule are provided in the job summary

DMOS

• Private practice with a focus on patient experience
• Private practice with a consistent schedule and no weekend coverage
• Private practice with a friendly, fun, and dedicated peer group
• Private practice with an outstanding 401(k) plan and company profit sharing
• Private practice with health, dental, and vision insurance
• Private practice with 6 paid holidays and generous PTO accrual program