RN Clinical Care Guide - (Phoenix Cotton Center Location) (Onsite)

About the role

The Clinical Care Guide (RN) will be a key contributor to our first-class care team at Prosano Health Solutions. They will deliver on our commitment to excellence to our patients and help us grow through their role.

Responsibilities

• Deliver on our commitment to excellence to our patients and help us grow through their role.
• End-to-end responsibility for specialist and diagnostic testing navigation, and leading and partnering with the care team in supporting patients in their journey toward their best health.
• Customer/patient care excellence, privacy, compliance, and serving in a dynamic health setting.
• Support members both in-person and virtually with real-time consultation, education, scheduling of specialist & diagnostic referral appointments, and follow-through + follow-up of those appointments.
• Play a critical role in the achievement of improved health outcomes and cost savings.
• Care for end-to-end process as needed, for referral or specialist services.
• Lead center in development and management of quality programs to include patient outreach to members in an effort to provide an elevated primary care experience with gaps in care or other clinical needs.
• Support members with chronic conditions by providing education, reminders, and other support.
• Manage and integrate office processes.
• Lead service and schedule requests on member’s behalf.
• Inform and equip Care Team with referral information and requirements.
• Handle the management and integration of office processes.
• Perform all other duties as assigned.

Requirements

• Excellent interpersonal skills to include maintaining courteous, friendly and effective communications with patients, team members and external parties.
• Current active unrestricted state license to practice as a Registered Nurse.
• BLS certification within 30 days of hire.
• Electronic Medicare Records experience.
• Customer service orientation and experience.
• Strong communication skills across multiple modalities.
• Highly collaborative.
• Empathy and advocacy.
• Exceptional organizing skills, detail-orientation.
• Must be able to maintain confidentiality at all times.
• Fingerprint clearance to be obtained within 30 days of hire.
• Immunization records or documentation of immunity for all required immunizations must be provided prior to hire or placement in the role.

Qualifications

• Bachelor's degree in Nursing (BSN).
• Case Management Certification (CCM).
• Proficiency with other health care related software platforms.
• High degree of independence, flexibility, initiative and commitment.

Skills

• Excellent interpersonal skills.
• Effective communication skills.
• Collaborative approach.
• Empathy and advocacy.
• Organizing and detail-oriented.
• Confidentiality and security.

Benefits

• Up to 18 days PTO, 11 paid holidays.
• 8 hours paid Volunteer hours to serve our community!
• Medical, Dental and Vision Coverage.
• 401(k) up to 5% dollar per dollar match.
• Tuition Reimbursement.
• Employee discounts, gym reimbursement, wellness programs and more!
• Performance Incentive Plan.

Pay

Salary range: $60,000 - $70,000 annually.

Schedule

This Onsite work opportunity requires residency, and work to be performed, at our Primary Care Center.