Care Navigator- Deer Valley Clinic (Bilingual English/Mandarin) (Onsite)

Why Join Our Team?

The Clinical Care Guide will be a key contributor to our first-class care team at Prosano Health Solutions. They will deliver on our commitment to excellence to our patients and help us grow through their role.

You Will:

• Deliver on our commitment to excellence to our patients and help us grow through their role.
• Have end-to-end responsibility for our specialist and diagnostic testing navigation, as well as leading and partnering with the care team to support patients in their journey toward their best health.
• Support members both in-person and virtually with real-time education, scheduling of specialist & diagnostic referral appointments, and follow-through + follow-up of those appointments.
• Play a critical role in the achievement of improved health outcomes and cost savings.
• Care for end-to-end process as needed, for referral or specialist services.
• Participate in development and management of quality programs to include patient outreach to members in an effort to provide an elevated primary care experience with gaps in care or other clinical needs.
• Lead service and schedule requests on member’s behalf.
• Inform and equip Care Team with referral information and requirements.
• Avoid specialist relationship management.
• Avoid performing all other duties as assigned.

You Have:

• Excellent interpersonal skills to include maintaining courteous, friendly and effective communications with patients, team members and external parties.
• CPR Certification required.
• Interest in furthering education/certification.
• Electronic Medical Records experience.
• Customer service orientation and experience.
• Strong communication skills across multiple modalities.
• Highly collaborative.
• Empathy and advocacy.
• Exceptional organizing skills, detail-orientation.
• Must be able to maintain confidentiality at all times.
• Active AZ fingerprint clearance card.

Preferred Qualifications:

• Clinical background: Registered Medical Assistant (RMA), Certified Nursing Assistant (CNA), etc.
• Proficiency with other health care related software platforms.
• A high degree of independence, flexibility, initiative, and commitment.

Our Commitment:

Prosano Health Solutions does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.