Bilingual Care Navigator
Possibilities · St George, UT · 1 mo ago
Information Technology$50k–$55k/yrFull-time
We need to output HTML fragment with sections: About the role? The description includes "Description" and "Position Overview". We need to use for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. We need to include sections only when posting has real specific content. We have content for: About the role (maybe from Description and Position Overview). Responsibilities (Essential Functions And Responsibilities). Qualifications (Qualifications Requirements and Qualifications). Benefits (Compensation & Benefits includes Pay Range and Benefits). Pay (Pay Range). Schedule (Schedule). Skills? Not explicitly listed; we could maybe infer but better not to create a Skills section unless there is specific content. The posting mentions "Strong organizational skills and attention to detail", "Ability to handle sensitive information", etc. Those are qualifications/requirements. Could put under Qualifications. We'll not create separate Skills.
We need to remove boilerplate: Equal Opportunity Employer statement, etc. Also remove "Other Duties" maybe? It's generic; but it's part of description. It says "Please note this job description is not designed to cover..." That's boilerplate; we should remove. Also remove "Physical Requirements" maybe? It's substantive? It lists physical abilities; could be considered part of Qualifications? Might be considered requirements. But we can include under Qualifications or maybe a separate section? The instruction: use headings for specific sections; we can include Physical Requirements under Qualifications or maybe as its own section? Not listed as a standard heading; we could incorporate into Qualifications. Probably better to keep Qualifications section includes those.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep the details exactly as given, but we can rephrase into HTML lists/paragraphs. Must not lose info.
Let's extract:
Description paragraph: At Possibilities, we’re redefining what ABA therapy can look and feel like for our learners, their families, and our team. We are growing at a healthy, exciting pace and are looking for employees who are passionate about helping others, inspired by meaningful progress, and energized by building something special. Founded on the belief that every child and young adult can succeed with the right tools, Possibilities exists to help learners and their loved ones imagine new opportunities through compassionate, individualized care. We do ABA differently, guided by values of hope, community, empowerment, and growth that shape everything we do.
Position Overview: The Care Navigator serves as the first point of contact for prospective clients and families, helping guide them through the intake and onboarding process with professionalism, empathy, and attention to detail. As a vital member of the Phones & Intakes team, this role manages incoming calls, completes client intakes, collects and verifies required documentation, and partners with internal teams to ensure a smooth transition into services. By delivering exceptional customer service and proactive communication, the Care Navigator helps create a positive experience for families while supporting timely access to care.
Essential Functions And Responsibilities list (each bullet). Let's capture each:
- Serve as the first point of contact for prospective clients and families by answering incoming phone calls with professionalism, warmth, and empathy.
- Manage the new client intake process from initial inquiry through admission, ensuring a seamless and positive experience.
- Coordinate all Spanish-speaking calls, referrals, and client intakes, providing exceptional bilingual support to families.
- Track and follow up on referrals, online inquiries, and prospective client leads to ensure timely communication and continuity of care.
- Collect, verify, and follow up on required documentation, including insurance information, signatures, referrals, and physician documentation.
- Collaborate with provider offices to obtain records and other documentation necessary to initiate services
- Maintain accurate, organized, and timely documentation in Google Workspace and company systems, including Lumary, TherapyNotes, HiRasmus, and RingCentral.
- Ensure all client documentation and communications comply with HIPAA and company confidentiality standards.
- Partner with clinical, operations, and administrative teams to facilitate a smooth intake, onboarding, and transition into services.
- Translate documents and communications, as needed, to support Spanish-speaking families throughout the intake process.
- Identify opportunities to improve the client onboarding experience and contribute to continuous process improvements.
Other Duties: generic, we can drop.
Physical Requirements list:
- Ability to sit, stand, and walk for extended periods throughout the workday.
- Ability to frequently use a computer, keyboard, mouse, and telephone for prolonged periods.
- Ability to communicate effectively in person, over the phone, and through electronic communication.
- Ability to read, review, and prepare written and electronic documents with close visual attention.
- Ability to bend, reach, stoop, and retrieve files or office materials as needed.
- Ability to maintain sustained concentration, manage multiple tasks simultaneously, and work effectively in a fast-paced environment.
- Ability to maintain a safe, distraction-free workspace with reliable internet and telephone connectivity while working remotely.
Qualifications Requirements and Qualifications list:
- High School Diploma or equivalent
- Strong organizational skills and attention to detail
- Demonstrates empathy and a client-centered approach, providing clear, compassionate communication to families.
- Ability to handle sensitive information with confidentiality and sound judgement.
- Comfortable learning and adapting to new and evolving software platforms.
- Ability to manage multiple priorities and adapt to changing demands in a fast-paced environment.
- Prior experience in a behavioral health, mental health, or healthcare administrative support role preferred.
- Knowledge of HIPAA regulations and best practices for handling protected health information preferred.
- Experience working across interdisciplinary teams (e.g., clinicians, intake, billing, QA) preferred.
Compensation & Benefits:
Pay Range: $50,000 - 55,000 annually
Benefits list:
- Opportunities for career growth and advancement
- Generous paid time off (PTO) to support work-life balance
- Ongoing employee recognition and rewards programs
- Wide variety of health insurance plans to choose from with company contribution
- Access to an Employee Assistance Program (EAP) for additional support
- Voluntary benefits to fit your needs, including:
- Dental
- Vision
- Short-term disability
- Basic Life Insurance, Voluntary Life Insurance, and AD&D.
- Accident Insurance
- Pet Insurance
- Discounted mobile phone plans
Schedule: 9am-5pm CST/8am-4pm MST
We need sections: About the role (maybe combine Description and Position Overview). Responsibilities (Essential Functions). Qualifications (including Physical Requirements? Could be separate but we can include under Qualifications). Benefits and Pay separate? The instruction: Use headings for Benefits, Pay, Schedule. So we need separate Pay and Benefits sections. Pay section should contain the pay range. Benefits section should contain the benefits list.
We must not create sections with filler like "commensurate with experience". We have actual pay range and benefits.
We must not repeat job title.
We must output only HTML fragment.
Let's structure:
Voluntary benefits to fit your needs, including:
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. We need to include sections only when posting has real specific content. We have content for: About the role (maybe from Description and Position Overview). Responsibilities (Essential Functions And Responsibilities). Qualifications (Qualifications Requirements and Qualifications). Benefits (Compensation & Benefits includes Pay Range and Benefits). Pay (Pay Range). Schedule (Schedule). Skills? Not explicitly listed; we could maybe infer but better not to create a Skills section unless there is specific content. The posting mentions "Strong organizational skills and attention to detail", "Ability to handle sensitive information", etc. Those are qualifications/requirements. Could put under Qualifications. We'll not create separate Skills.
We need to remove boilerplate: Equal Opportunity Employer statement, etc. Also remove "Other Duties" maybe? It's generic; but it's part of description. It says "Please note this job description is not designed to cover..." That's boilerplate; we should remove. Also remove "Physical Requirements" maybe? It's substantive? It lists physical abilities; could be considered part of Qualifications? Might be considered requirements. But we can include under Qualifications or maybe a separate section? The instruction: use headings for specific sections; we can include Physical Requirements under Qualifications or maybe as its own section? Not listed as a standard heading; we could incorporate into Qualifications. Probably better to keep Qualifications section includes those.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep the details exactly as given, but we can rephrase into HTML lists/paragraphs. Must not lose info.
Let's extract:
Description paragraph: At Possibilities, we’re redefining what ABA therapy can look and feel like for our learners, their families, and our team. We are growing at a healthy, exciting pace and are looking for employees who are passionate about helping others, inspired by meaningful progress, and energized by building something special. Founded on the belief that every child and young adult can succeed with the right tools, Possibilities exists to help learners and their loved ones imagine new opportunities through compassionate, individualized care. We do ABA differently, guided by values of hope, community, empowerment, and growth that shape everything we do.
Position Overview: The Care Navigator serves as the first point of contact for prospective clients and families, helping guide them through the intake and onboarding process with professionalism, empathy, and attention to detail. As a vital member of the Phones & Intakes team, this role manages incoming calls, completes client intakes, collects and verifies required documentation, and partners with internal teams to ensure a smooth transition into services. By delivering exceptional customer service and proactive communication, the Care Navigator helps create a positive experience for families while supporting timely access to care.
Essential Functions And Responsibilities list (each bullet). Let's capture each:
- Serve as the first point of contact for prospective clients and families by answering incoming phone calls with professionalism, warmth, and empathy.
- Manage the new client intake process from initial inquiry through admission, ensuring a seamless and positive experience.
- Coordinate all Spanish-speaking calls, referrals, and client intakes, providing exceptional bilingual support to families.
- Track and follow up on referrals, online inquiries, and prospective client leads to ensure timely communication and continuity of care.
- Collect, verify, and follow up on required documentation, including insurance information, signatures, referrals, and physician documentation.
- Collaborate with provider offices to obtain records and other documentation necessary to initiate services
- Maintain accurate, organized, and timely documentation in Google Workspace and company systems, including Lumary, TherapyNotes, HiRasmus, and RingCentral.
- Ensure all client documentation and communications comply with HIPAA and company confidentiality standards.
- Partner with clinical, operations, and administrative teams to facilitate a smooth intake, onboarding, and transition into services.
- Translate documents and communications, as needed, to support Spanish-speaking families throughout the intake process.
- Identify opportunities to improve the client onboarding experience and contribute to continuous process improvements.
Other Duties: generic, we can drop.
Physical Requirements list:
- Ability to sit, stand, and walk for extended periods throughout the workday.
- Ability to frequently use a computer, keyboard, mouse, and telephone for prolonged periods.
- Ability to communicate effectively in person, over the phone, and through electronic communication.
- Ability to read, review, and prepare written and electronic documents with close visual attention.
- Ability to bend, reach, stoop, and retrieve files or office materials as needed.
- Ability to maintain sustained concentration, manage multiple tasks simultaneously, and work effectively in a fast-paced environment.
- Ability to maintain a safe, distraction-free workspace with reliable internet and telephone connectivity while working remotely.
Qualifications Requirements and Qualifications list:
- High School Diploma or equivalent
- Strong organizational skills and attention to detail
- Demonstrates empathy and a client-centered approach, providing clear, compassionate communication to families.
- Ability to handle sensitive information with confidentiality and sound judgement.
- Comfortable learning and adapting to new and evolving software platforms.
- Ability to manage multiple priorities and adapt to changing demands in a fast-paced environment.
- Prior experience in a behavioral health, mental health, or healthcare administrative support role preferred.
- Knowledge of HIPAA regulations and best practices for handling protected health information preferred.
- Experience working across interdisciplinary teams (e.g., clinicians, intake, billing, QA) preferred.
Compensation & Benefits:
Pay Range: $50,000 - 55,000 annually
Benefits list:
- Opportunities for career growth and advancement
- Generous paid time off (PTO) to support work-life balance
- Ongoing employee recognition and rewards programs
- Wide variety of health insurance plans to choose from with company contribution
- Access to an Employee Assistance Program (EAP) for additional support
- Voluntary benefits to fit your needs, including:
- Dental
- Vision
- Short-term disability
- Basic Life Insurance, Voluntary Life Insurance, and AD&D.
- Accident Insurance
- Pet Insurance
- Discounted mobile phone plans
Schedule: 9am-5pm CST/8am-4pm MST
We need sections: About the role (maybe combine Description and Position Overview). Responsibilities (Essential Functions). Qualifications (including Physical Requirements? Could be separate but we can include under Qualifications). Benefits and Pay separate? The instruction: Use headings for Benefits, Pay, Schedule. So we need separate Pay and Benefits sections. Pay section should contain the pay range. Benefits section should contain the benefits list.
We must not create sections with filler like "commensurate with experience". We have actual pay range and benefits.
We must not repeat job title.
We must output only HTML fragment.
Let's structure:
About the role
... description + position overview combined maybe two paragraphs.
Responsibilities
- ... ...
Qualifications
- ... (including physical requirements? maybe separate but we can include them here) ...
Pay
Pay Range: $50,000 - 55,000 annually
Benefits
- Opportunities for career growth and advancement
- Generous paid time off (PTO) to support work-life balance
- Ongoing employee recognition and rewards programs
- Wide variety of health insurance plans to choose from with company contribution
- Access to an Employee Assistance Program (EAP) for additional support
- Voluntary benefits to fit your needs, including:
- Dental
- Vision
- Short-term disability
- Basic Life Insurance, Voluntary Life Insurance, and AD&D.
- Accident Insurance
- Pet Insurance
- Discounted mobile phone plans
- ... but that's not proper. Better to have a sublist inside the li:
- Voluntary benefits to fit your needs, including:
- Dental ... etc
Schedule section:
Schedule
9am-5pm CST/8am-4pm MST
Now ensure we didn't include boilerplate: Equal Opportunity statement removed. Other Duties removed. Physical Requirements included under Qualifications. Check we didn't miss any substantive info: The description about values, etc included. Position overview included. Responsibilities all included. Qualifications list includes all items. Physical requirements included. Pay and benefits included. Schedule included. We must not include "Other Duties" or "Physical Requirements" heading. We folded physical into Qualifications. Now produce HTML. Let's craft the About the role paragraph(s). Could be two paragraphs: first description, second position overview. We'll output:About the role
At Possibilities, we’re redefining what ABA therapy can look and feel like for our learners, their families, and our team. We are growing at a healthy, exciting pace and are looking for employees who are passionate about helping others, inspired by meaningful progress, and energized by building something special. Founded on the belief that every child and young adult can succeed with the right tools, Possibilities exists to help learners and their loved ones imagine new opportunities through compassionate, individualized care. We do ABA differently, guided by values of hope, community, empowerment, and growth that shape everything we do.
The Care Navigator serves as the first point of contact for prospective clients and families, helping guide them through the intake and onboarding process with professionalism, empathy, and attention to detail. As a vital member of the Phones & Intakes team, this role manages incoming calls, completes client intakes, collects and verifies required documentation, and partners with internal teams to ensure a smooth transition into services. By delivering exceptional customer service and proactive communication, the Care Navigator helps create a positive experience for families while supporting timely access to care.
Now Responsibilities list. Now Qualifications list includes physical requirements. Let's list qualifications items: - High School Diploma or equivalent - Strong organizational skills and attention to detail - Demonstrates empathy and a client-centered approach, providing clear, compassionate communication to families. - Ability to handle sensitive information with confidentiality and sound judgement. - Comfortable learning and adapting to new and evolving software platforms. - Ability to manage multiple priorities and adapt to changing demands in a fast-paced environment. - Prior experience in a behavioral health, mental health, or healthcare administrative support role preferred. - Knowledge of HIPAA regulations and best practices for handling protected health information preferred. - Experience working across interdisciplinary teams (e.g., clinicians, intake, billing, QA) preferred. - Ability to sit, stand, and walk for extended periods throughout the workday. - Ability to frequently use a computer, keyboard, mouse, and telephone for prolonged periods. - Ability to communicate effectively in person, over the phone, and through electronic communication. - Ability to read, review, and prepare written and electronic documents with close visual attention. - Ability to bend, reach, stoop, and retrieve files or office materials as needed. - Ability to maintain sustained concentration, manage multiple tasks simultaneously, and work effectively in a fast-paced environment. -