Bilingual Care Navigator (English/Spanish), Remote

Care Continuity is hiring a Bilingual Care Navigator, fluent in English and Spanish, to help patients get the follow-up care they need after leaving the hospital. You'll contact recently discharged patients and help them schedule their recommended follow-up appointments. For patients who accept our services, you'll call their physicians' offices to book those appointments. Your work helps patients make a smooth, healthy transition from hospital to home. This role suits someone who enjoys working independently on daily assignments, pitches in to support the team, and cares about patients. If you want a customer service career in healthcare, from home, we'd love to hear from you. What You'll Do Make and receive calls with patients and provider offices in English and SpanishSchedule follow-up appointments on patients' behalf, based on their preferences and availabilityReview patient charts (written in English) to understand follow-up recommendationsVerify insurance coverage using online tools and resourcesSend and receive medical records by faxWrite clear, detailed notes in English on patient scheduling preferences and call outcomesManage your daily workload independently and support teammates when needed What You'll Need Fluency in English and Spanish, both spoken and writtenHigh school diploma or equivalentAt least 18 years oldStrong customer service and communication skillsComfort working across multiple windows and computer applications at onceAbility to troubleshoot basic computer issues on your ownA quiet, distraction-free home workspace and reliable high-speed internetA self-motivated, dependable, and organized work style, with strong multitasking skills Nice to Have At least one year of college completedExperience in healthcare, a medical office, a call center, or customer serviceFamiliarity with medical terminology or health insurance Who Thrives Here Our best Care Navigators put people first. They're proactive, take ownership of their work, and treat every patient with patience and respect, especially patients who may be feeling overwhelmed after a hospital stay. Benefits Full-time employees are eligible for: Insurance benefitsPaid time off (PTO)Paid holidays401(k) with company match Ready to help patients get the care they need? Apply today! Job Posted by ApplicantPro