Bilingual Virtual Patient Navigator – Remote

Duties / Responsibilities

• Answers calls in a professional and timely manner.
• Document review of prescriptions, case notes and appointment results.
• Adverse Event review and reporting as necessary.
• Initiate case creation in CRM.
• Participate in scheduling process from start to finish by scheduling and confirming appointments with patients and network clinicians.
• Absorb responsibility for ensuring each appointment is staffed with a properly credentialed clinician for the appointment location.
• Document case details in Customer Relationship Management (CRM) system.
• Place outbound calls and text messages to patients and network clinicians.
• Answer incoming calls, text messages, and email correspondence.
• Provide program coverage as needed when team members are out of office.
• Escalate issues to leadership and work on Program improvements.
• Assist patients in finding resources for their disease state in their area.
• Educating patients on disease state.
• Cook up the coordination and facilitation of the connection between patients and program approved, patient-based resources.
• Provide direct educational training to patients and assigned medication.
• Provide patient-focused education to promote behavioral change for the empowerment of patients to improve specific treatment compliance.
• Foster appropriate dialogue between patient and health care provider.

Qualifications

• Active Nursing License in good standing.
• Bilingual in English/Spanish required.
• Minimum of 2+ years of recent nursing experience that includes, but not limited to direct patient care, physical assessment, patient education, group in-servicing and proficiency in peripheral access.
• Proven success utilizing good communication, speaking, and writing skills when interacting with customers.
• Must be proficient with Microsoft Office, especially MS Teams, Excel, Word, and Outlook.
• Experience with Salesforce, the Customer Relationship Management System (preferred).
• Excellent time management skills and ability to multi-task and prioritize work.
• Ability to interact courteously and professionally with patients and clinical staff.
• Strong organizational skills with attention to detail.
• Nurse Educator Experience Preferred.
• Ability to work independently and as a team player.
• Knowledge of clinical data and pharmacology.
• Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines.
• Travel up to 15%.