Bi-Lingual Spanish/English Social Care Navigator - Remote

Epicured is on a mission to combat and prevent chronic disease, translating scientific research into high-quality food products for patients nationwide. Our evidence-based approach brings the best of the clinical and culinary worlds together to help people eat better, feel better, and live better one meal at a time. By joining our team, you’ll contribute to meaningful initiatives at the intersection of food, healthcare, and technology — helping to improve access, reduce complexity, and directly impact the lives of people managing chronic health conditions.

About Epicured

Epicured helps prevent and manage chronic disease through medically tailored nutrition, combining clinical research with culinary expertise to improve health outcomes nationwide. Join a mission-driven team working at the intersection of food, healthcare, and technology.

Responsibilities

• Manage inbound and outbound member communications via phone and email, leveraging Five9 and various partner technology platforms
• Conduct outreach to screen potential members, assess eligibility, and navigate members to service providers based on identified health-related social needs
• Track and follow up on referrals to ensure service delivery and satisfaction
• Maintain accurate documentation in program platforms and internal systems
• Support members with program questions
• Comply with Medicaid, HIPAA, and NYS DOH requirements

Requirements

• High school diploma (Associate degree preferred)
• 3–5 years of experience in customer service, call centers, social services, care navigation, or related fields
• Experience in a virtual contact center environment (Five9 preferred)
• Strong communication and member engagement skills
• Ability to manage high-volume interactions in a compliance-driven setting

Qualifications

• Experience with Medicaid, Social Care Networks (SCNs), or health-related social needs (HRSN) programs
• Background in healthcare, care coordination, patient support, or community-based services
• Multilingual candidates encouraged to apply (Spanish, French, Mandarin, Hindi)

Schedule

Availability between 9:00 AM–6:00 PM EST, Monday–Saturday, with weekly schedule assigned based on evolving business needs

Pay

$21–$23/hour, based on experience

Benefits

• 401(k)
• Medical, dental, and vision insurance
• Employee meal discounts