Bi-Lingual Spanish/English Social Care Navigator - In person

About Epicured

Epicured is on a mission to combat and prevent chronic disease, translating scientific research into high-quality food products for patients nationwide. Our evidence-based approach brings the best of the clinical and culinary worlds together to help people eat better, feel better, and live better one meal at a time. By joining our team, you’ll contribute to meaningful initiatives at the intersection of food, healthcare, and technology — helping to improve access, reduce complexity, and directly impact the lives of people managing chronic health conditions.

About the Role

Epicured is hiring Social Care Navigators to support New York’s Medicaid Section 1115 Waiver program. In this role, you’ll engage Medicaid members, assess eligibility for Health-Related Social Needs (HRSN) services, and coordinate referrals through Epicured and community partners. This role, reporting to the Senior Vice President of Customer Experience, is ideal for someone who is organized, compassionate, tech-savvy, and comfortable working in a high-volume virtual contact center environment.

Responsibilities

• Manage inbound and outbound member communications via phone and email, leveraging Five9 and various partner technology platforms
• Conduct outreach to screen potential members, assess eligibility, and navigate members to service providers based on identified health-related social needs
• Provide in-person screening and navigation services to potential members visiting the office or attending community events
• Track and follow up on referrals to ensure service delivery and satisfaction
• Maintain accurate documentation in program platforms and internal systems
• Support members with program questions
• Comply with Medicaid, HIPAA, and NYS DOH requirements

Qualifications

• High school diploma (Associate degree preferred)
• 3–5 years of experience in customer service, call centers, social services, care navigation, or related fields
• Experience in a virtual contact center environment (Five9 preferred)
• Strong communication and member engagement skills
• Ability to manage high-volume interactions in a compliance-driven setting
• Bi-Lingual English/Spanish (preferred)
• Experience with Medicaid, Social Care Networks (SCNs), or health-related social needs (HRSN) programs (preferred)
• Background in healthcare, care coordination, patient support, or community-based services (preferred)
• Multilingual candidates encouraged to apply (Spanish, French, Mandarin, Hindi)

Schedule

• Availability between 9:00 AM–6:00 PM EST, Monday–Saturday, with weekly schedule assigned based on evolving business needs
• Required to report on-site in the Bronx, with occasional travel to other parts of the NYC Metro Area

Pay

$21–$23/hour, based on experience

Benefits

• 401(k)
• Medical, dental, and vision insurance
• Employee meal discounts