Bi-Lingual Spanish/English Social Care Navigator - In person

Why Epicured? Epicured is on a mission to combat and prevent chronic disease, translating scientific research into high-quality food products for patients nationwide. Our evidence-based approach brings the best of the clinical and culinary worlds together to help people eat better, feel better, and live better one meal at a time. By joining our team, you’ll contribute to meaningful initiatives at the intersection of food, healthcare, and technology — helping to improve access, reduce complexity, and directly impact the lives of people managing chronic health conditions. This role reports directly to our Senior Vice President of Customer Experience and is a critical part of Epicured’s New York Medicaid Section 1115 Waiver program, supporting Medicaid members through screening, navigation, and connection to eligible services. About Epicured Epicured helps prevent and manage chronic disease through medically tailored nutrition, combining clinical research with culinary expertise to improve health outcomes nationwide. Join a mission-driven team working at the intersection of food, healthcare, and technology. Position Overview Epicured is hiring Social Care Navigators to support New York’s Medicaid Section 1115 Waiver program. In this role, you’ll engage Medicaid members, assess eligibility for Health-Related Social Needs (HRSN) services, and coordinate referrals through Epicured and community partners. This role, reporting to the VP of Member Experience, is ideal for someone who is organized, compassionate, tech-savvy, and comfortable working in a high-volume virtual contact center environment. Key Responsibilities Manage inbound and outbound member communications via phone and email, leveraging Five9 and various partner technology platformsConduct outreach to screen potential members, assess eligibility, and navigate members to service providers based on identified health-related social needsProvide in-person screening and navigation services to potential members visiting the office or attending community eventsTrack and follow up on referrals to ensure service delivery and satisfactionMaintain accurate documentation in program platforms and internal systemsSupport members with program questions Comply with Medicaid, HIPAA, and NYS DOH requirements Qualifications Required High school diploma (Associate degree preferred)3–5 years of experience in customer service, call centers, social services, care navigation, or related fieldsExperience in a virtual contact center environment (Five9 preferred)Strong communication and member engagement skillsAbility to manage high-volume interactions in a compliance-driven settingBi-Lingual English/Spanish Preferred Experience with Medicaid, Social Care Networks (SCNs), or health-related social needs (HRSN) programsBackground in healthcare, care coordination, patient support, or community-based servicesMultilingual candidates encouraged to apply (Spanish, French, Mandarin, Hindi) Schedule Availability between 9:00 AM–6:00 PM EST, Monday–Saturday, with weekly schedule assigned based on evolving business needsWill be required to report on-site in the Bronx, with occasional travel to other parts of the NYC Metro Area. Compensation & Benefits Pay: $21–$23/hour, based on experience Benefits: 401(k)Medical, dental, and vision insuranceEmployee meal discounts Equal Opportunity Employer Epicured is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of age, race, creed, color, national origin, religion, gender, sexual orientation, gender identity or expression, disability, veteran status, or any other protected status under federal, state, or local law. How to Apply Apply through the job board. Questions may be directed to careers@getepicured.com.