Care Navigator (Medical Assistant)

Key Responsibilities

• Book telehealth appointments, triage patients virtually, and records patient interview, history & chief complaint utilizing Ascend’s EMR.
• Facilitate telehealth consultations by pre-visit chart review or planning, ensuring all equipment is operable prior to appointment, orienting patients to the technology, facilitates communication between provider and patient as needed, and participating in assessments by utilizing technology and other equipment for the purposes of the telehealth encounter.
• Prepare patients for examinations and performs/sets up referrals for routine screening tests; assists physician with exams; explain treatment procedures and physicians' instructions to patient.
• Work directly with the Care Coordinator to ensure all patients have care plans and follow up appointments lined out by the provider.
• Organize and manage inbound and/or outbound communications – calls, chats, and emails as assigned.
• Offer advice and guidance to new and existing members, educating new members on the benefits of Ascend Medical and clearly guide members on how to utilize the company’s services, and assist patients to understand and navigate their health insurance so they maximize available benefits.
• Conduct business in a service-oriented manner that is attentive, cooperative, sensitive, respectful, and kind with dealing with patients, visitors, the public and all colleagues.
• Conduct business in a service-oriented manner that is attentive, cooperative, sensitive, respectful, and kind with dealing with patients, visitors, the public and all colleagues.
• Conduct business in a service-oriented manner that is attentive, cooperative, sensitive, respectful, and kind with dealing with patients, visitors, the public and all colleagues.
• Conduct business in a service-oriented manner that is attentive, cooperative, sensitive, respectful, and kind with dealing with patients, visitors, the public and all colleagues.

Qualifications

• A high school diploma or equivalent is required.
• Graduate from a nationally accredited Medical Assistant program OR equivalent healthcare preparation (i.e. foreign-trained physician, paramedic, etc.) is required.
• Certified Clinical Medical Assistant (CCMA) preferred.
• Minimum of 2 years MA experience working in a healthcare setting required.
• Must be current in CPR certification.
• Knowledge of clinical procedures, medical anatomy, physiology, ICD-10 and CPT codes, insurance eligibility, and copay determination.
• Excellent communication skills utilizing appropriate medical terminology; and following appropriate legal and ethical professional conduct.
• Creative minded to leverage the strengths of Ascend to problem solve needs.
• High energy, growth minded, and curious to learn more.
• Highly Adaptable.
• Critical thinker- understands nuance and can read between the lines.
• Team player, you’re joining a company where collaboration and feedback is encouraged.
• Must enjoy the art of the conversation and thrive in an environment that necessitates frequent communication with multiple people.
• Self-aware problem solver and have a passion to change the landscape of primary healthcare.
• Must be task oriented, self-motivated, and able to work remotely without supervision.
• Strong ability to utilize technology, experienced with documentation into an EMR.
• Spoken and written fluency in English. Bilingual preferred.