Care Navigator

About the role

The Care Navigator serves as a centralized point of contact for clinically related communications between the Company and external providers, hospitals, pharmacies, and other healthcare organizations.

Responsibilities

• Serves as the primary clinical communication point for the organization, managing time-sensitive patient information and coordination issues.
• Proactively performs outreach to patients with urgent or clinically significant findings to facilitate timely follow-up and appropriate care.
• Responds to inquiries from external providers, hospitals, pharmacies, and healthcare organizations regarding urgent patient care, test findings, treatment coordination, and clinical information needs.
• Reviews and acts on population health information received through state Health Information Exchanges (HIEs), including emergency department visits, hospital admissions, discharges, and other care events; updates patient records and communicates relevant information to providers.
• Helps patients identify and schedule recommended referrals, including primary care, behavioral health, and specialty care providers.
• Facilitates communication between patients, providers, and community resources to help address care gaps and improve patient outcomes.
• Documents all patient interactions and care coordination activities in the electronic health record in accordance with organizational policies.
• Checks and responds to work e-mail on a regular basis throughout the workday.
• Participates in and completes all required trainings and in-services.
• Performs other duties as assigned.

Qualifications

• Associate’s degree from an accredited college or university WITH three (3) years’ related experience, or an equivalent combination of education and/or experience.
• Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
• Must be proficient with Electronic Medical Record systems (e.g.: Athena).
• Must have excellent written and oral communication skills, including exceptional customer service.
• Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public.
• Must be able to work individually as well as within a team.
• Must be able to follow both verbal and written instructions.
• Must be able to work a flexible schedule.
• Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations.
• Must be able to multi-task and prioritize.
• Must demonstrate extreme attention to detail.
• Must possess strong organization skills.
• Must be able to problem solve and use reasoning.
• Must be able to meet predefined quality standards.
• Must maintain and project a professional attitude and appearance at all time.
• Must have a working knowledge of the healthcare field and medical specialty, as well as medical terminology.

Preferred Qualifications

• LPN, RN, CMA, or Social Work
• Prior experience in the mental health and/or primary care fields.

Compensation and Benefits

• Pay Range: $17.00/Hr - $19.00/Hr
• PTO: Up to 96 hours in first year (pro-rated based on start date)
• Holidays: 7 (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day)
• Retirement: 401(k) with employer match
• Health Benefits: Medical (single and family), Dental (single and family), Vision (single and family)
• Other Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Basic Life/AD&D, Employee Assistance Program
• Other Voluntary Benefits: Voluntary Life, Accident, Critical Illness, Hospital Indemnity