Care Manager-Full Time-Adult Health Home

About the role

The Care Manager plays a vital role in Adult Health Home Case Management by actively engaging clients through in‑person contact, assessing their needs, and providing comprehensive care coordination. The position involves identifying eligible clients, educating providers on eligibility criteria, and collaborating with the lead health home to determine eligibility.

Responsibilities

• Develop patient‑centered plans of care and prepare crisis intervention plans.
• Coordinate delivery of all necessary services by working with service providers and health plans.
• Advocate for services and assist clients with scheduling medical appointments.
• Provide support for transitional care following admissions and discharges.
• Offer patient and family support, connecting them to community resources.
• Ensure timely and thorough documentation as required by the Department of Health.
• Educate providers on eligibility criteria and collaborate with the lead health home to determine client eligibility.
• Engage clients through in‑person contact and assess their needs.

Requirements

• Bachelor’s degree in Nursing or a Human Services‑related field.
• Minimum of 3 years of experience in care coordination, or an equivalent combination of education and experience.

Skills

• Ability to work with people of diverse backgrounds.
• Thorough working knowledge of local and regional public and private resources.
• Familiarity with Social Security, Department of Social Services Adult Protective Unit, Income Assistance Unit, and other relevant agencies.
• Basic computer skills.
• Creative problem‑solving skills.
• Negotiation skills.
• Ability to navigate and utilize multiple Electronic Medical Records (EMRs).

Licenses/Certificates

• Valid New York State Driver’s License.
• New York State Child Abuse Registry clearance.

Benefits

• Flexible work schedules
• Remitted tuition
• Professional development
• Competitive pay and work‑life benefits
• Professional supervision and coaching
• Recognition and appreciation programs
• Opportunities for growth and promotion

Working Conditions

Mobility sufficient to drive to and participate in meetings at clients’ homes and/or community facilities, which may not meet Federal accessibility standards for disabled individuals.