Care Management Supervisor, Homeless Services (Nashville, TN)

About the role

Mental Health Cooperative, Inc. (MHC) is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals. Founded in 1993, MHC serves individuals with severe and persistent mental illness, expanding its services to children and adolescents with severe emotional disorders across Middle and East Tennessee. Based out of Nashville, MHC operates satellite offices in various communities.

Responsibilities

• Provide leadership, supervision, and support to a team of assigned staff providing services to individuals experiencing homelessness, involved in the court system, and those with severe and persistent mental illness.
• Ensure consumers are seen according to agency standards and grant requirements, and provide appropriate clinical and administrative recommendations.
• Coordinate prompt assignments of consumers to care managers and ensure appropriate contact.
• Address team concerns promptly and work towards resolution.
• On-site consulting with Office Coordinator, Program Manager, and Care Managers as needed or assigned.
• Counsel care managers with consumers in crisis situations.
• Ensure consumers are seen upon admission and discharge from the hospital and respite within agency and BHO standards.
• Ensure consumers’ daily psychiatric, medical, and environmental needs are planned for and coordinated.
• Review care management documentation to ensure it is individualized and meets consumer needs and shows medical necessity for continued service.
• Afford efficient transitions within the agency and into the community.
• Assist care managers with referrals and linkages to community resources and advocate for consumers when necessary.
• Meet regularly with Program Manager for supervision (individual and/or group).
• Attend and facilitate daily and weekly team meetings and ensure a multi-disciplinary approach.
• Ensure appropriate documentation for these meetings.
• Complete scheduled performance appraisals and collect and monitor completion of clinical documentation as outlined in agency policy and procedures.
• Collect and review all appropriate documentation for payroll and financial reimbursement and submit to Accounting Department in a timely manner.
• Interpret necessary agency reports; use them to monitor production standards of assigned care managers/outreach specialists as outlined in the agency policy and procedure manual and per grant requirements.
• Provide individual supervision of assigned care managers and outreach specialists and maintain supervision records in accordance with agency and BHO standards.
• Assist in the hiring of care management staff.
• Ensure timely and appropriate documentation as required by the agency or grantee, including the use of HMIS database.
• Develop and maintain community relations through prompt follow-up with contacts.
• Participate in community-coordinated events and initiatives put in place by the Metro Nashville Continuum of Care, including community meetings required or necessary for grant participation.
• Aid Program Manager in the completion of quarterly and annual reports for PATH Program and agency reports.
• Attend and assist in site monitoring visits.

Requirements

• Master’s degree (M.A., M.S.) in a health-related field of counseling, psychology, or social work preferred.
• Licensed or license eligible preferred.
• Experience in a mental health setting preferred.
• Two years of supervisory experience in a mental health setting.

Skills and Experience

• Leadership skills.
• Motivational skills.
• Timely decision-making and decision-quality skills.
• Coaching/Mentoring skills.
• Building effective teams (creates strong morale, defines success in terms of the whole team, etc.).
• Accountability.
• Proactive in managing discharge rate for team.
• Proactive in managing rate of staff turnover for team.
• For self and to peers in effort to meet department/agency goals.
• Prioritization.
• Meet deadlines.
• Prepared for meetings.
• Task completion.
• Organization.
• Plan for time off.
• Time Management.
• Self-Disciplined.
• Communication within team, within department, across departments.
• Ability to get messages across that have the desired effect.
• Verbal and written skills.
• Informing: provided the information people need to know to do their jobs.
• Problem-solving skills.
• Timely conflict resolution skills.
• Crisis management skills.
• Uses data/logic/methods to solve problems with effective solutions.
• Identifies hidden problems.
• Doesn’t stop at first answers.

Benefits

Mental Health Cooperative offers a full comprehensive benefit plan for employees to participate in. The following products are available:

• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Pet Insurance
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability
• Supplemental Life Insurance
• Cancer Insurance
• Accident Insurance
• Critical Illness Insurance
• 403(b) - Retirement Plan
• Calm App for medication and mental health
• Gym membership discounts