Care Management Supervisor, FEPI (Nashville, TN)

About the role

Mental Health Cooperative, Inc. (MHC) is a rare and special place where outstanding company culture is intentional. Clients and associates are treated the same, as equals. Founded in 1993, MHC serves individuals with severe and persistent mental illness and now also supports children and adolescents with severe emotional disorders across Middle and East Tennessee. Based out of Nashville, MHC operates satellite offices in various communities including Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.

Responsibilities

• Lead FEPI Team and ensure consumers are seen according to standards and provide appropriate clinical and administrative recommendations.
• Ensure consumer care is delivered by team members within the parameters of the On Track, Coordinated Specialty Care (CSC), and Individual Placement and Support (IPS) models.
• Ensure program protocols/policies and procedures are carried out.
• Provide support and consultation for staff with consumers in crisis situations.
• Ensure consumers are seen upon admission and discharge from the hospital and respite within Agency and BHO standards.
• Ensure consumer's daily psychiatric, medical, and environmental needs are planned for and coordinated.
• Review documentation to ensure it is individualized and meets consumer’s needs.
• Ensure consumers are provided efficient transitions within the agency and in the community.
• Aid team members with referral and linkage to community resources, and advocate for consumers when necessary.
• Meet regularly with Program Manager, and/or Program Director for supervision (individual and/or group).
• Attend and facilitate daily and weekly team meetings and ensure multi-disciplinary approach.
• Ensure appropriate documentation for these meetings.
• Complete and submit all required reports and documentation to TDMHSAS, IPS, and other supporting entities within deadlines given.
• Attend all trainings recommended by TDMHSAS, OnTrack, and IPS.
• Promote information and education received with team and agency.
• Manage on-call rotations for FEPI team.
• Ensure timely and appropriate documentation as required by the agency.
• Maintain professional and ethical behavior at all times.
• Complete monthly outreach activities both internally and externally; develop and maintain community relations through prompt follow-up with contacts.
• Aid PM as needed with any administrative/supervisory duties as assigned.
• All duties associated with CM Supervisor.

Requirements

• Graduation from an accredited college or university with a master’s degree in social work, psychology, sociology, counseling or a related field.
• Experience in a mental health or social service agency is desirable but not required.
• Valid Tennessee Driver’s License.
• Acceptable Motor Vehicle Report (MVR).
• Acceptable Criminal Background Investigation.
• Personal Automobile Insurance.
• Transportation That Seats 4 People.
• Cell Phone.

Qualifications

• Leadership Skills: Ability to lead department by example, timely decision-making and decision-quality skills, accountability, proactive in efforts for department to meet agency goals for self and to peers in effort to meet department/agency goals, builds appropriate rapport, builds constructive and effective relationships, uses diplomacy and tact, can diffuse even high-tension situations comfortably.
• Interpersonal Skills: Relates well to all kinds of people, strengths based, engages effectively with the consumer and family, utilizes the best practice standards and the consumer’s level of care, progress notes are timely, thorough, and follows best practice, documentation is clearly linked to care plan goals, assessments completed timely and accurately as applicable (examples include: PRAPARE, DLA, CANS, Columbia Suicide Risk and Severity).
• Joint Commission Competencies: Demonstrates effective communication skills with primary age group(s): Child, Adolescent, Adult, engages effectively with the consumer and family, utilizes the best practice standards and the consumer’s level of care, maintains professionalism within meetings and when representing the agency in the community, advocates for consumer needs to improve or maximize their daily functioning, demonstrates effective communication skills with supervisor, team members and other agency employees.

Skills

• Leadership Skills
• Interpersonal Skills
• Joint Commission Competencies

Benefits

• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability
• Supplemental Life Insurance
• Cancer Insurance
• Accident Insurance
• Critical Illness Insurance
• 403b - Retirement Plan
• Calm App for medication and mental health
• Gym membership discounts