Care Coordinator (Medical Receptionist/PSR)

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Qualifications

• A High School Diploma or GED.
• Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental, or similar clinical office setting preferred but not required.
• Strong communication, organization, multitasking, and follow-up skills.
• Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets.
• Ability to discuss payments, scheduling expectations, and basic insurance information with professionalism.
• A calm, patient-centered approach with strong attention to detail and a willingness to help the team.

About the role

Texas Physical Therapy Specialists, a member of the Confluent Health family, is seeking a Full Time Front Desk Medical Receptionist to join their Mueller team. The position offers competitive pay ranging from $15-$18 per hour, full-time hours, and benefits including health, dental, vision insurance, paid time off, family building and parental leave, a 401(k) with employer matching up to 4%, structured onboarding, and a supportive team culture.

This role requires a high school diploma or equivalent, experience in a medical front desk setting, strong communication and organizational skills, comfort with technology, and a calm, patient-centered approach. The ideal candidate will be able to handle a fast-paced environment, manage multiple tasks simultaneously, and maintain patient confidentiality.